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Diversity in Hospitality

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by

Madelyn LaDow

on 6 November 2013

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Transcript of Diversity in Hospitality

Diversity

di-ver-si-ty [dih-vur-si-tee]

noun, plural di-ver-si-ties
1. the state or fact of being diverse; difference; unlikeliness
2. variety; multiformity
3. a point of difference

Diversity is...
religion
race
gender
sexual orientation
age
ethnicity
body type
social status
sexual orientation
noun
One's natural preference in sexual partners; predilection for homosexuality, heterosexuality, or bisexuality
in hospitality
Diversity

in hiring practices of restaurants
Donated $2 million toward gay marriage hate groups
Refused to serve lesbians, gays, bisexuals, and transgenders in 2012
Chick-fil-A
Does not support hiring anyone from the LGBTQ community
Does not provide employees with any inclusion, diversity, or equal rights training
Claims to be...
GUILTY AS CHARGED
Employees terminated if they did not comply with the "normal heterosexual values."
Eleven employees dismissed because they were "questionable."
Cracker Barrel
Awarded lowest score in Corporate Equality Index
Also, discriminates against race when hiring and serving
Company is...
GUILTY AS CHARGED
Starbucks
Chick-fil-A
American fast food restaurant chain
Over 1,700 locations
Owner, Dan Cathy, openly opposed to same sex marriage
Cracker Barrel
Southern country style restaurant
620 locations
Does not support LGBTQ community
Coffeehouse chain
20,891 locations
Supports same sex marriage
Provides benefits package for diverse workers called "Your Special Blend."
Provides adoption assistance for employees who are looking to adopt.
Provides college assistance for those seeking an education.
Diversity
Importance
Equal opportunity for all
Diversity is in...
schools
work places
communities
sports
organizations
EVERYWHERE
hos-pi-tal-i-ty [hos-pi-tal-i-tee
noun, plural hos-pi-tal-i-ties
1. the friendly reception and treatment of guests or strangers
2. the quality or disposition of receiving and treating guests and strangers in a warm, friendly, generous, way
Develop an understanding for individuals
Be able to relate to those of different background
Importance
in hospitality
Ability to interact with customers of different backgrounds
Have employees who are as diverse as customers
Understand diverse customers needs and wants
The Future
The Employment Non Discrimination Act
Provide protection against discrimination in the workplace on the basis of sexual orientation and identity.
Modeled after the Civil Rights Act
Prohibit employers, employment agencies, and labor unions from using an individual's sexual orientation or gender identity as the basis for employment decisions
The hospitality industry is leading the pack in equality in the workplace
Changes ARE being made
688
99%
89%
84%
83%
80%
69%
businesses demonstrated commitment to LGBT equality
prohibit discrimination based on sexual orientation
offer domestic partner health care
prohibit discrimination based on gender identity
have an LGBT employee resource group or diversity council
demonstrate public commitment to LGBT community
offer competency training
Full transcript