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Geeks Orientation FULL

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by

RenYi Chin

on 26 November 2017

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Transcript of Geeks Orientation FULL

YOUR mBL JOURNEY BEGINS!
WHY?
The Ultimate Question.
Some General Guidelines
BOH & FOH
MEET THE TEAM!
The WHY of myBurgerLab
ORIENTATION
good food
reasonable price
good service
"We're here for the customers.

Customers must walk out happy.

Everything we do is in consideration of their experience with us."
GEEKS CULTURE
1. Be Welcoming & Sincere
2. Be Passionate & Dedicated
3. Be Responsible & Accountable
4. Be Considerate & Respectful
5. Be Unique & Inventive
6. Be Knowledgeable & Humble
-provide a sense of belonging to everyone.
-take pride in everything that you do.
-no one's perfect. Admit your mistakes and learn.
-take care of everyone's self esteem and pride.
-challenges are just tests of our ingenuity.
-understand what you do and share that knowledge.
ORGANIZE YOUR TIME
LEVEL UP LIKE A BOSS
When Being Good is not Good enough
FIRST DAY
Working Hours - 8 hours
Test 1
Test 2
- on the first day.
- after the 6th shift.
MYBURGERLAB
NEWBIE KIT
UNIFORMS
- Long Pants
- Covered Shoes
- Caps
- No Watches
& Jeweleries in
BOH
ALWAYS TRIM YOUR
FINGERNAILS
WHEN YOU DO THINGS RIGHT
BOH
- together, we delight customers with quality products.
KITCHEN LINGO
SHARP
HOT
BEHIND YOU
COMING THRU
EXIT TIME
CAYG
FIFO
86
ON THE FLY
GENERAL HYGIENE
Change cloth every 1-2 hours or whenever necessary.
Change gloves whenever in contact with dirty items or every 2 hours.
BE CONSTANTLY AWARE OF WHAT YOU TOUCH
FOOD SAFETY
SOLUTION:
ICE BATH
The God/Devil is in the Detail
every detail counts
sauce - in a ring
tomato apart
lettuce facing out
presentable
neat & clean
appetizing
CHEMICALS
QUAT SANITIZER
Clean and sanitize tables and worktops.
Spray chemical directly on cloth and not on surface, except closing & opening

DEGREASER
Cleaning Griddle 1 & vents
Warning: CorrosiveWear gloves and be careful!

EXPECTATIONS
Product Knowledge
Focusing on detail and speed
Teamwork
Hygiene

FOH
- Together, we build a lasting friendships with our guests.
10 SIMPLE GUIDE TO
LEGENDARY SERVICE
BE EXCEPTIONAL
WHAT WOULD YOU DO?
- GOING BEYOND THE CALL OF DUTY -
THE ART OF SERVICE RECOVERY
ACT QUICKLY
TAKE RESPONSIBILITY
MAKE DECISION
COMPENSATE
WRONG PRODUCT
FOREIGN OBJECT
EXPECTATIONS
Product Knowledge
Greet every customer at entry+exit
Get feedback & Delight Customer
Efficiency in teamwork
Hygiene

FREQUENTLY ASKED QUESTIONS
CHANGE PATTY?
YES.. But the flavors wont be as nice. Also there's extra charge $$$
Are these two cooked together?
are your vegetarian burgers cooked with meat?
well done pls
get a Chicken Burger (can upgrade to Beef)
cooked well done
kids under 8, we belanja
SEAPARK
OUG
SUNWAY
CYBERJAYA
THE HQ TEAM
THE CO/FOUNDERS
WORKPLACE POLICIES
PINK SLIP
3 pink slip = gg.com
WORKPLACE HARASSMENT
Speech, communication and conduct directed to another employee that results in a hostile work environment.
Any form of harassment whether violent or sexual in nature taken in the work place is strictly prohibited.

- DRUG FREE ZONE -
GET READY
& BE
AWESOME


OUR MISSION
To
redefine
the F&B Industry by serving
uncompromising
Good Food and Good Service while upholding the
highest standards
of our Company Culture.
YOU
FOUR CRITERIAS
OPEN RUN CLOSE TEACH
THE STATION
BE NOMINATED
then
MANAGER
(ask for help and give help)
Kahfai - Ops Manager
Andrew - Ops Manager
Carson - Human Resource
Ing
Victor
Thana
Sam
Chloe
Atikah
Sasha - Marketing Exec
/
Full transcript