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Geeks Orientation FULL
Transcript of Geeks Orientation FULL
The Ultimate Question.
Some General Guidelines
BOH & FOH
MEET THE TEAM!
The WHY of myBurgerLab
"We're here for the customers.
Customers must walk out happy.
Everything we do is in consideration of their experience with us."
1. Be Welcoming & Sincere
2. Be Passionate & Dedicated
3. Be Responsible & Accountable
4. Be Considerate & Respectful
5. Be Unique & Inventive
6. Be Knowledgeable & Humble
-provide a sense of belonging to everyone.
-take pride in everything that you do.
-no one's perfect. Admit your mistakes and learn.
-take care of everyone's self esteem and pride.
-challenges are just tests of our ingenuity.
-understand what you do and share that knowledge.
ORGANIZE YOUR TIME
LEVEL UP LIKE A BOSS
When Being Good is not Good enough
Working Hours - 8 hours
- on the first day.
- after the 6th shift.
- Long Pants
- Covered Shoes
- No Watches
& Jeweleries in
ALWAYS TRIM YOUR
WHEN YOU DO THINGS RIGHT
- together, we delight customers with quality products.
ON THE FLY
Change cloth every 1-2 hours or whenever necessary.
Change gloves whenever in contact with dirty items or every 2 hours.
BE CONSTANTLY AWARE OF WHAT YOU TOUCH
The God/Devil is in the Detail
every detail counts
sauce - in a ring
lettuce facing out
neat & clean
Clean and sanitize tables and worktops.
Spray chemical directly on cloth and not on surface, except closing & opening
Cleaning Griddle 1 & vents
Warning: CorrosiveWear gloves and be careful!
Focusing on detail and speed
- Together, we build a lasting friendships with our guests.
10 SIMPLE GUIDE TO
WHAT WOULD YOU DO?
- GOING BEYOND THE CALL OF DUTY -
THE ART OF SERVICE RECOVERY
Greet every customer at entry+exit
Get feedback & Delight Customer
Efficiency in teamwork
FREQUENTLY ASKED QUESTIONS
YES.. But the flavors wont be as nice. Also there's extra charge $$$
Are these two cooked together?
are your vegetarian burgers cooked with meat?
well done pls
get a Chicken Burger (can upgrade to Beef)
cooked well done
kids under 8, we belanja
THE HQ TEAM
3 pink slip = gg.com
Speech, communication and conduct directed to another employee that results in a hostile work environment.
Any form of harassment whether violent or sexual in nature taken in the work place is strictly prohibited.
- DRUG FREE ZONE -
the F&B Industry by serving
Good Food and Good Service while upholding the
of our Company Culture.
OPEN RUN CLOSE TEACH
(ask for help and give help)
Kahfai - Ops Manager
Andrew - Ops Manager
Carson - Human Resource
Sasha - Marketing Exec