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LiveChat

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by

Anthony Joachim

on 27 April 2010

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Transcript of LiveChat

The next step...
Winter Session 2008
Library closed, but...
students still
need Support
The solution:
Telephone
eMail
Instant Messaging
LiveChat is Born!
Trillian
Software-based
Winter Session 2009
$
Free!
Web-based
Easy to use
Popular
among libraries
Results
Winter Session continues to be slow
But, questions are on the rise
throughout the semester!
Start-up Tips
2. Buy-in
3. Training & Support
4. Access to Technology
Make Sure You Have:
1. a need
Encourage Feedback
Want to start your own?
Cheng Library LiveChat Handbook
Source Code for pop-out window
Customizable
Text Messaging Service
Meebo-compatible
160-character limit
Modest Usage, so far...
Virtual Reference
Free IM aggregator
Mixed Results
Complicated to use
Required download &
'buddy-ing'
Transitioned to...
5. Staffing
What to do?
Available on the Wiki
Full transcript