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Telephone Etiquette


jeannie caballa

on 6 October 2011

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Transcript of Telephone Etiquette

Telephone Etiquette 3. Tone 1. Courtesy 2. Helpablity Tone: The overall quality of vocal sound is the degree of excellence Courtesty: The showing of politeness in one's attitude toward others. is having or showing respectful and appropriate behavior Helpability: Helping the customer fix a problem; troubleshooting is tracing and correcting faults Significance Pleasant Tone
+ Courtecy
+ Helpability Satisfied Customers and more perfect agents Be ye therefore perfect, even as your Father which is in heaven is perfect. Matt. 5:48 Polite
Appropriate Behavior

High degree of excellence Trace
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