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Transcript of Knowledge Transfer
International Dimension of Human Resource Management
29.01.2013, Konstanz University Contents Knowledge Transfer The Knowledge Transfer Process Determinants of Knowledge Transfer Determinants of Knowledge Transfer Group Work Bibliography #KT = 'recontextualization' of knowledge
#knowledge = info, data, rules, experiences
declarative knowledge – know what procedural knowledge – know how conditional knowledge – know when axiomatic knowledge – know why
relational knowledge – know who
#importance of KT? Ugli Oranges exercise
all tasks are on the hand-outs
5 minutes to read the task
7 minutes to reach an agreement
7 minutes for debrief ABILITY
R: to transfer
WU: to receive Gupta, Anil K. and Govindarajan, Vijay (2000), “Knowledge flows within multinational corporations”, Strategic Management Journal, Vol. 21, No. 4: 473-496.
Oddou, Gary (2002), "Repatriate assets and firm performance: Toward a model", Paper presented at the annual meeting of the Academy of Management, Denver, CO.
Oddou, Gary, Osland, Joyce and Blakeney Roger (2009), “Repatriating knowledge: variables influencing the “transfer” process”, Journal of International Business Studies, Vol. 40, No. 2: 181- 199.
Riusala, K., and Suutari, V. (2004), “International knowledge transfers through expatriates”, Thunderbird International Business Review, Vol. 46, No. 6: 743–770.
Svensson, Karl, Vinogradova, Amalia, Zaman, Sakib and Zander, Lena (2012), Bringing knowledge back home - A multiple case study on how Swedish MNCs handle repatriation and knowledge transfer, <uu.diva-portal.org/smash/get/diva2:534350/FULLTEXT02>, Accessed on 25.01.2013. (Oddou et al., 2009: 186-188) Understanding Knowledge Transfer
The Process of Knowledge Transfer
Bibliography Thank you! Questions please! Conclusion Purpose of Presentation (Oddou et al., 2009: 188-192) (Oddou et al., 2009: 188 - 192) (Oddou et al., 2009:187) Group Work Debrief What do you think went wrong?
What stopped you from sharing the knowledge?
What helped you to share the knowledge?
What motivated you to share/not to share the knowledge? Identify and discuss the process, determinants and barriers of repatriate knowledge transfer. * KT as a communication process
1. socialization and categorization
2. frequent communication and interaction
3. development of mutual trust MOTIVATION
R: to transfer
WU: to receive ABILITY MOTIVATION REPATRIATE WORK UNIT expertise, networking, position power, responsibilities similarity career considerations, commitment learning orientation, absorptive capacity knowledge importance,
global mindset (Oddou, 2002: 7) Barriers for Knowledge Transfer 1. lack of initiation/disinterest from the organization
2. lack of motivation from the recipient
3. lack of knowledge or willingness from the HR departments to manage the whole expatriation process optimally
4. no opportunity to share that knowledge
5. lack of a global mindset in the organization (Svensson et al., 2012: 8-10) Recommendations KT brings high levels of commitment, thus reducing the dissatisfaction of repats upon return;
KT can be seen as a communication process;
KT is determined by the ability and motivation of the transferor as well as that of the recipient;
KT has some barriers that can be overcome by firstly seeing knowledge as a competitive advantage. 1a. see repat knowledge as a competitive advantage
1b. communication between home and host
2. clear goals of learning outcomes during expatriation
3. HR staff to have international work experience
4a. a mandatory debriefing session upon return
4b. use repats to prepare future expats
5. developing a global mindset: (i) formal education, (ii) cross border teams and projects, (iii) different country locations for company meetings, (iv) expatriation (Svensson et al., 2012: 34-36)