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Communication Barriers Between Sales Representative & Custom

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by

Dylan Obermueller

on 25 February 2014

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Transcript of Communication Barriers Between Sales Representative & Custom

Aggresshop
Verbal Communication Barriers
Nonverbal Communication Barriers
Distraction:
Sales Representative's constant attention towards the customer was causing noise, which did not allow her to shop.
The guy with the camera may have been a distraction for both the sales representative and the customer.
Dylan Obermueller, Lakyn Mackley, Kristyn Campbell, Sunny Im, Amy Choi

Communication Barriers Between Sales Representative & Customer
Customer
Just wants to look around and relax.
Finds sales representative overwhelming.
Difference in Interpretation
Thinks that customer is open to ideas.
Polarization
Wants to make a sale.
Misunderstanding
Tries to be helpful.
Discussion Questions
Did you find any other communication barriers in the video that we did not point out?
Has anyone been in this situation? How did you react?
How can the sales representative or customer fix the situation?
Full transcript