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The Sale of Goods Act 1979
Transcript of The Sale of Goods Act 1979
The act helped employees of amazon have an insight on their rights. It explained how to deal with complaints by customers, returns and also refunds. It ensured companies online and gave correct prices so customers are not over charged. When purchased, a customer they can go home and try the product out. If they are not satisfied with the produced, they have the right to return to amazon and request a refund. The customer must have the receipt to ensure the date the item was bought on, that particular item may not be for sale anymore. The Product must be in the same condition as it was bought in. A return is if the customer is not satisfied with the product but wants to exchange it for another product at the same value or the costumer could add onto the price and buy and by a product worth more. The rule applies to the return policy, the customer must have the receipt as proof to show Amazon when they bought the item.
Explain the Consumer Protection from unfair trading regulations (CPR’s) (2008)
Consumer Credit Act (1974 and 2006)
This act was created to establish the security of consumers within the UK. It sets out how credit provides must behave towards their customers. It makes sure that the consumers are able to pay off a loan before the end of the agreement that was made by paying off the very large amount required. This act also limits the ways in which credit organizations can advertise. The OFT enforces both consumer protection and competition law. Traders must also have full licenses from the office of fair trading (OFT).
The Consumer protection (Distance selling) Regulation (2000)
The Distance selling Regulations was created to protect the consumer when they shop online with a company like amazon or enter into other contracts at a distance from supplier. The regulations give consumer a right to:
• Be given clear and accurate information about the supplier, goods or service before deciding to buy
• Confirmation of this information in writing otherwise known as a receipt
• Protection from payment card fraud
• Able to cancel order within 7 days
P2 - The Limitations & Constraints of marketing
This particular regulation insures that Amazon cannot trade unfairly. It makes sure that Amazon are fair and honest to their customers. Unfair treatment includes misleading actions and/or omissions or aggressive practices. Advertising items at a certain price but then changing the price is an example of misleading action. Lying about goods is also banned. A trader that leaves out important information to mislead the costumers into purchasing something that they may not have bought if you had been told all the facts about product. If the trader attempts pursued or even force you to purchase a certain product or sign a contract in an aggressive manner. This could include verbal abuse.
The Data Protection Act (1998)
It is the legislation that supports the protection of personal data in the UK. It does not apply to domestic use (address book)
Business, organizations and the government began using computers to hold information about their customers, staff and clients. The 1998 Data Protection act was approved by Parliament to monitor the way information is handled and to give legal right to people who have information store about them.
This Act especially applies to Amazon as they hold a lot of peoples personal information such as their names and address from delivery of products.
Voluntary Codes of advertising Practice
The Advertising Standards Authority is the UK’s independent regulator of advertising across all media. We apply the Advertising Codes, which are written by the Committees of Advertising Practice
There are six main areas covered by BCAP (British codes of advertising practice) which you need to be aware of.
1. Decency: The code says that advertisements should contain nothing which is likely to cause grave or widespread offense
2. Truthfulness: has to be truthful, no false advertising for your products or services.
3. Health claims: If you are advertising anything offering health benefits you should consult the ASA for advice. BCAP is particularly strict in this regard; it has a list of diseases and conditions for which advertising is not allowed,
4. Safety: there are several safety provisions in BCAP, particularly relating to alcohol and motoring advertisements. For example, speed should not be portrayed in such a way as to encourage people to break the law,
5. Children: There are restrictions on -advertisements which encourage children to make excessive purchases, or which promote unhealthy eating, alcohol is only permitted to people over 18
6. Environmental claims: Claims such as environmentally friendly should not be used without qualification unless there is convincing evidence that the product will cause no environmental damage.
• Amazon consumerism
The growth of consumerism has led to many organizations improving their service to the customer, the higher the amount of consumerism the higher
The term "consumerism" has also been used to refer to something quite different called the consumerists movement, consumer protection or consumer activism, which seeks to protect and inform consumers by requiring such practices as honest packaging and advertising, product guarantees, and improved safety standards.
This means that Amazon will have to sell honest products to the consumers, products where they are at a satisfactory level, not a danger to people and to not mislead people when purchasing the product
The language is very different depending on the media and time it appears for example swearing is never allowed but more risky language could be used in an advert break at 11 o'clock at night instead of a kids magazine
many companies try to use symbols to replace letters in swear words such as f#*k this is also seen as breaking the code of practice. companies must be wary of using explicit images and and sexual content
Stakeholders can influence the business. Pressure groups are organizations set up to try to influence what we think about the business and its environment.
A pressure group can challenge and even change the behavior of a business by:
writing letters to MP's
contacting the press