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Production and Operations Management
Transcript of Production and Operations Management
Production & Operations Management
All firms do operations
Design Goods and Services
Design Process and Capacity
More Wealth and Higher Quality of Life
Labor (10% annually)
Capital (38% annually)
Why is it difficult to increase productivity in Service?
How it's made
Enroll, visit, download, opload, submit
What is that?
define Operations Management
know the difference between services and goods
calculate single factor productivity
calculate multifactor productivity
make a list of steps to produce each product
Make a study group
Activities which supply a
firm with goods & services
What does an Operations Manager do?
Supply Chain Strategy
Just In Time
Study Project (group) 20%
In class/Home work 20%
Mid Term Exam 30%
Final Exam 30%
Production & Consumption simultaneous
Quality difficult to manage
Limited customer involvement
Fixed at factory
Easy to evaluate quality
Residual value for resale
How do services make operations more difficult?
Products or satisfied customers
Add value to inputs
How do we measure Productivity?
Inputs can be measured in many ways (labor hours, dollars, KW of energy used, amount of material used etc)
= 4 units per labor hour
Single factor productivity
Labor + Materials + Energy + Capital + ...
Make sure that all the bottom numbers are the same units (dollars)
Do in MSExcel
Example 2 page 50-51
How to improve productivity?
Better social factors
Literacy, enhancing skills of labor
Santation and clean drinking water
Management (52% annually)
Use of knowledge and technology to make production better and create new products
Service Sector Productivity
Unique (time consuming)