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Transcript of Nursing Research
Communicating in Languages Other Than English in the Clinical Setting By: Andrew Chhen
Larissa J. Baltazar Hypothesis Variables Does the use of a foreign language in the clinical setting create a negative work environment? RESEARCH PURPOSE: The use of foreign languages in the clinical setting creates a negative or hostile work environment among nurses and students Independent- Foreign language used in the hospital To determine the population/number of nurses who are uncomfortable hearing languages spoken that are not understood Does the use of a foreign language in the clinical setting create a negative work environment? Research Problem Literature Review Issues related to nursing:
- Work morale
- Isolation/ Singling-out Communication Accommodation Theory This theory was developed by Howard Giles.
He was trying to find the reason for the shifts he observed in the speech of most people as they spoke to different people and to detail the consequences of this behavior Theory -Whether you realize it or not, it can be either conscious or unconscious, you match your accent, your speed, your rhythm, your vocabulary and even your stance and gestures to that of the person you are talking to. -When humans talk to each other, they tend to change the way they talk to match the way the listener talks. Dependent-Nurses Methodology Variables 90% of the nurses were RNs One CNA (5%) and one LVN (5%) also participated Majority were female nurses, while 24% were men and 5% declined to state their gender. Majority of the age group was 31-40 and 51-60 years with both at 24%. The age of 41-50 years was 33% and 20-30 years was 19%. The majority of nurses that responded were Filipino with 33%, Caucasians were 21%, 28% declined while the others were Mexican, European, and African American with 5%. Data Summary 62% revealed that English is their first language
38% said English was not their first language
48% of the nurses were bilingual
62% of the nurses felt indifferent when hearing people speak foreign languages within earshot
29% felt slightly annoyed
5% felt offended or irate Data Analysis Ethical Considerations Respect for anonymity and confidentiality
Respect for privacy What could we have done better? Online Survey
Asked more specific questions
Asked more male nurses
Asked more nurses in the 20-30 year old age group
Asked health care workers from different hospitals
Larger Sample 1. Cavico- Legal, moral, social, practical ramifications related to language policies.
2. Deniston- Whether and when discrimination in the workplace is discriminatory.
3. Do- Filipino nurses who felt harassed and humiliated by speaking their Tagalog win language discrimination settlement. Using a quantitative study, 21 healthcare professionals including RNs, LVNs, and CNAs participated in our research study 12 surveys were completed at Verdugo Hills Hospital, and 9 surveys were completed at St. Vincent Hospital References
Cavico, F.J., Muffler, S.C., Mujtaba, B.G. Language diversity and discrimination in the American workplace: legal, ethical, and practical considerations for management. Journal of International Business and Cultural Studies. 1-39.
Deniston, M.K., Holmes, D.M., Roer, R.E., Sekerka, A.M. (2010). Whether and when “English-only” rules in the workplace are discriminatory. Wilson Elser Publications.
Do, Anh. (2012, September 18). Filipino nurses win language discrimination settlement. Los Angeles Times. 1-3. Do you know if your hospital has a policy on the use of a language other than English being used for healthcare communication? Would you notify your supervisor if another employee did not comply with the hospital's policy on speaking a non-English language during healthcare communication? Dependent-Nurses
Independent- Foreign language used in the hospital All nurses were randomly selected whether from CNA, LVN, and RNs Correlations
The majority showed that they are not really offended if foreign languages is used for any reason in the hospital. The reasons that can lead this is that majority of the nurses in the survey were Filipino, so it is possible that they do not care because they know what they are saying.
Another reason is that the nurses might have just rushed through the surveys so that they could get their work done Conclusion Our hypothesis: does the use of a language other than English create a negative work environment?
According to our data analysis, most of our participants did not care if someone was speaking a language other than English within earshot. The majority of the participants knew that their hospitals had a policy on the use of foreign languages and most of them also said they would not report an employee for speaking another language. The majority also agreed that a diverse healthcare team is a stronger, better team!