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Highlights for Children Process Flow

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by

Logan Fountain

on 14 March 2013

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Transcript of Highlights for Children Process Flow

(remainder) Customer Channels Phone, Mail
Web, Mobile
Other Warren Accounting
Production Reports Quaero Marketing database
Reports
Lists CDS 1 CDS 2 Merchandise/
Continuity Subscription Prod/Serv PF Subs/Serv FF Weekly Data Feed Returns, Merch inv Weekly Data Feed
Reports, Inventory Fulfillment data Continuity-New
Continuity-2+
Invoices
One-Shots
Teacher Premiums
Inventory
Returns Fulfilled two times per week (move to daily?)

Fulfilled weekly

Attached bills (print ready), detached bills, sent weekly

Fulfilled two times per week, fast ships = daily

Serv-system, like a product order, large volume in fall

Sent weekly

Continuity - ACS, Merch - Warren Current process SFG's Merchandise/
continuity system Channel distribution SFG database of record, e-commerce engine Reporting Reporting Reporting Customer Channels Warren Accounting
Production Reports Quaero Marketing database
Reports
Lists CDS 2 Subscription Product/Continuity Subs/Serve FF Weekly Data Feed Returns, Merch inv Weekly Data Feed
Reports, Inventory Fulfillment data Continuity-New
Continuity-2+
Invoices
One-Shots
Teacher Premiums
Inventory
Returns Fulfilled two times per week (move to daily?)

Fulfilled weekly

Attached bills (print ready), detached bills, sent weekly

Fulfilled two times per week, fast ships = daily

Serv-system, like a product order, large volume in fall

Sent weekly

Continuity - ACS, Merch - Warren Reporting Reporting Reporting Integrated
Database Customer Channels CDS 2 Subscription Prod/Serv PF Subs/Serve FF Phone Web Mail Inbound

Outbound Product/Merch
Continuity
Subscription
Log-In processes HFC (40%) CDS (remainder) HFC 3rd Party CDS orders HFC Product Pages CDS Checkout CDS HFC CDS Customer Channels CDS 2 Subscription Merch/Continuity Integrated
Database Phone Web Mail Inbound

Outbound Product/Merch
Continuity
Subscription
Single log-In HFC (40%) HFC 3rd Party CDS 1 Merchandise
Continuity New
channel distribution CDS 2 Subscription Integrated
Database Offer info
Fulfillment history
Subscription status
Paid/unpaid
Expire issue New sub orders
Renewal orders
Cross-sell
Up-sell Payments
Cancellations
Address changes
Opt-in info
Email Supporting Data Orders Transactions Benefits orders Subs/Serve FF Consumer
One log-in
Integrated user experience
Across all business models
Unified customer portal
Consolidated shopping cart HFC
Unified view of the customer
Cross-sell/up-sell
Across multiple product lines
Collective reporting
Streamlined fulfillment process Integrated
user
experience Creating a unified view of the customer HFC
CDS 1
CDS 2
3rd party Phone, Mail
Web, Mobile
Other HFC

CDS 2
3rd party
Full transcript