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Copy of DTAL - Empathy Map template

Template to create your empathy map - SAVE A COPY, then EDIT it
by

Naomi Pentrel

on 4 August 2013

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Transcript of Copy of DTAL - Empathy Map template

Here is where you add what your interviewee said (feel free to delete this once you copy the template)
If you were able to make any direct observations of the person you interviewed in action, here is where you describe what you observed (feel free to delete this once you copy the template)
Make inferences here about the person's thoughts, deriving from the SAY and DO sections
Make inferences here about the person's feelings, deriving from the SAY and DO quadrants
Makes notes here about all the things that surprised you from the interview, and those that challenged the assumptions you had.
The problem statement encapsulates the need for the stakeholder you will continue working on for next week
40-year old male with work experience, currently working in the business of helping university students make the transition to a real job.
we are here to help students on that transition.
students often don't know about their opportunities
a lot of students don't know how to contact potential employers or how to apply (CV and cover letter)
generally helpful when giving presentations directed towards students.
talks to employers about their wishes concerning potential employees
students need help with formalities
passionate
???
I have conversed with him on multiple occasions and work in the same field, hence most observations were not new to me. What surprised me initially is how little the students meet the employers needs though and how much they take for granted.
help students understand their possibilities and how to get there
they currently often fail at either the one or the other stage
employers are not happy with CVs they receive
students are not polite when contacting companies
students don't know how to prepare for an interview
students don't know what to say during an interview
students don't always know where to seek help
students don't know where to start
students are overwhelmed
students don't care
students don't take the time
students are overwhelmed
company expectations and students capabilities don't meet
inexperienced students
a lot of competition
they need help nowadays more than ever
do what you like and you will never work a day in your life
interviews are a problem
students expect offers and are sometimes too arrogant
work experience is necessary
counsels students
semiars on interviews, CV, and cover letter preparation
mock interviews
individual help
career events
assessment and career information help
speaks eloquently with lots of experience to back him up
slight annoyance with students' indifference and arrogance
realizing what they want is an issue
options should be clearer
how can we help students get to where they should(/ want to be?)
students should realize the importance
students need to be pro-active
slight annoyance
happy about being able to help
conscious of many existing problems
slightly overwhelmed and helpless
40-year old male with work experience, currently working in the business of helping university students make the transition to a real job
Full transcript