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Communication Process

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Timothy Welch

on 25 September 2014

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Transcript of Communication Process

Communication Process
—Describe the value of effective communication and its various elements.
Educational Goal:
1. Comprehend the elements of the communication process
2. respond positively to how it applies to their personal and professional goals.
—Explain the elements of the communication process, the best communication approach (transaction), and internal and external barriers.
—Define effective communication.
A good working definition for effective communication is to share meaning and understanding between the person sending the message and the person receiving the message. The key element is “understanding.”
Effective Communication
Lead-off Question:
Have you ever had a communication problem or a failure to communicate?
Follow-up Question:

Was there a miscommunication because of a lack of understanding?
The communication process is a simple model that demonstrates all the factors that can affect communication. Communication is effective if the message that is received is the same one that is sent.

Communication Process
Key Elements
A. Sender
B. Message
C. Receiver
D. Feedback
Feedback Loop
A. Sender
Determining Factors:
or "encoder," the person who is sending the message
1. communicator’s attitude (it must be positive)
2. communicator’s selection of meaningful symbols (selecting the right symbols depends on your audience and the right environment)
C. Receiver
the person receiving the message, making sense of it, or understanding and translating it into meaning
2. effective communication takes place with shared meaning and understanding
1. communication is only successful when the reaction of the receiver is that which the sender intended
D. Feedback
the final link in the chain of communication after the receiving and interpreting of a message, the feedback is a verbal or nonverbal reaction or response by the receiver
1. external feedback (something we can see or hear)
2. internal feedback (silence, self-examination, or something we can't see)
B. Message
a communication or transmission in speech, in writing (verbal or nonverbal), or by signals, also called the "medium"
a shared understanding of symbols, for instance the meaning of words, is crucial for effective communication
for example, your boss asks you to send her a "bimonthly" report--how often does she need it?
after "encoding" the message, the sender transmits the message through an appropriate "medium"
after your boss asks you for a "bimonthly" report, you know that "bimonthly" means a "fortnight," or
twice a month
you know "bimonthly" also means
once every two months
for the communication process to work effectively, giving your boss feedback to clarify when she wants her report is crucial
3. feedback allows the communicator to adjust his message to be more effective if necessary
there are two types of barriers
1. internal barriers:
 fatigue
 poor listening skills
 attitude toward the sender or the information
 lack of interest in the message
 fear
 mistrust
 past experiences
 negative attitude
 problems at home
 lack of common experiences
 emotions
2. external barriers
 noise
 environment
 sender used too many unclear words for the audience
 time of day
 bad phone/internet connections
 distractions
monitor the receiver for shifts in body language
barriers keep the message from getting through
ask questions and listen
check to make sure the message the receiver received is the one sent
Types of Communication
A. Self-Action or One-Way Communication
C. Transaction or Assured Understanding
B. Interaction or Two-Way Communication
A. Self-Action or
One-Way Communication
focused on getting the message to the receiver
there is no way to know if the meaning is shared between the sender and the receiver
very message centered
treats communication as a manipulation of others
In-Class Demonstration
ask for a volunteer to demonstrate One-Way communication
the class cannot provide feedback
the volunteer's back will be to the class
the volunteer will describe the diagram with verbal communication
take the volunteer outside and show the diagram
there can be no eye contact
have the students share their drawings
when complete, show the correct diagram
B. Interaction
or Two-Way Communication
C. Transaction
recognizes role of receiver through feedback
simplistic view of the communications process
message centered
3. Even two-way communication cannot ensure complete understanding. How can we make our communication efforts more effective?
2. Why was the one-way communication so difficult to follow?
1. How many of us got confused and just “quit” listening? Why?
Discussion Questions
The Boomhauer Barrier
At what point in the communication process did the barrier occur?
How would you encode and transmit the message differently than Boomhauer?
If you were the sender of the message, how would you handle the barriers?
Did he pick the most appropriate medium to communicate his message?
What message do you think Boomhauer was attempting to communicate?
barrier (or barriers) can you see affecting the communication process in the clip?
the communication process is applied and carried out completely
if the message wasn't received as intended, the sender will continue the communication process again in order to ensure effective communication
concerned with and recognizes barriers that might affect communication
focuses on meaning and sharing by accounting for all other factors in the communication process
Effective communication is a major part in achieving your educational, professional, and personal goals.
Acquiring effective communication skills will help you be a better student, parent, family member, worker, and citizen.
You can improve your communication skills by observing people who communicate effectively, learning new skills, and practicing those skills.
Effective Communication is, at least, a two-way process.
Your instructors, supervisors, and peers will send you messages that will require you to engage with them and communicate by speaking, listening actively, and observing.
Use the communication process model to effectively communicate with at least three people.
6. Finally, evaluate yourself as a participant of the communication process, and use at least three specific examples to demonstrate effective or ineffective communication.
5. Was there ever a misunderstanding at any point in the exchange? If so, how did you resolve it?
4. What time of day was it?
3. Where were you at the time?
2. What did you talk about?
1. Who did you talk to?
After each exchange, make note of the following:
Type at least 250 words total. Due next class.
Full transcript