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RA Training: The 5 Dysfunctions of a Team

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Brianna Montgomery

on 9 August 2017

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Transcript of RA Training: The 5 Dysfunctions of a Team

Avoidance of Accountability
Team Dysfunction
Individual needs vs. group needs
Group needs vs. RES needs
No accountability vs. calling one out
Ineffective vs. Effective Attention
Lack of Commitment
Miss opportunities
Fear failure
Second guess
Need clarity
Try to reach consensus
Ineffective Teams
Fear of Conflict
Don't include all members
Ignore controversial topics
Create political environments
Waste time managing members
Have boring meetings
Teams Who Fear Conflict
Absence of Trust
Non-Trusting Teams
Performance checks
Difficult conversations
High expectations
Peer pressure
Effective Team
Support each other
Achieve buy-in
Learn from mistakes
Go in a clear direction
Move forward
Effective Teams
Have engaging and productive meetings
Solve problems quickly
Actively discuss critical topics
Use ideas of all members
Minimize politics
Teams Who Engage in Conflict
Offer and accept apologies
Ask for help
Admits weakness
Looks forward to meetings

Trusting Teams
The 5 Dysfunctions of a Team
Dread meetings
Conceal weakness
Hold grudges and won't apologize
Don't ask for help
"By building trust, a team makes conflict possible because team members do not hesitate to engage in passionate and sometimes emotional debate, knowing that they will not be punished for saying something that might be interpreted as destructive or critical."
Role of the Leader:
be vulnerable
"By engaging in productive conflict and tapping into team members' perspectives and opinions, a team can confidently commit and buy in to a decision knowing that they have benefited from everyone's ideas."
Role of the Leader:
demand debate

"In order for teammates to call each other on their behaviors and actions, they must have a clear sense of what is expected... [it's difficult] to hold someone accountable for something that was never bought in to or made clear in the first place."
Role of the Leader:
force clarity and closure
"An absence of accountability is an invitation to team members to shift their attention to areas other than collective results."
Role of the Leader:
confront difficulties
By Patrick Lencioni
Inattention to Results
"By acknowledging the imperfections of their humanity, members of functional teams overcome the natural tendencies that make trust, conflict, commitment, accountability, and a focus on results so elusive."
Role of the Leader:
focus on collective outcomes
Full transcript