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Transcript of Hospital Observation
Take patients in order of severity, usually leaving the possible sprang or broken bones till last.
Ambulance patients were first priority.
In observation area, younger patients seemed to be put before the middle aged adults.
Common wait time - 3 hours.
Patient Interaction Little patient interaction (later in the night).
Minimal staff interaction while in waiting room
Staff also appeared uneasy and rushed
Impacts of Waiting Room Atmosphere Frustration due to uncomfortable seating and long wait periods.
Patients often become uncomfortable around others who are sick.
Impact of Negative Atmosphere Patients becoming impatient or uncomfortable and choosing to leave instead of waiting 3 hours for treatment - possibility that patient will leave without medical attention which could cause them to get worse.
Effects staff, as the more patients in the waiting room, the more staff feels pushed for time, trying to see everyone within a respectable time frame - Staff becomes stressed.
Negative patient attitudes will be taken out on the staff and staff gets blamed.
Personal Experience In 2005 my Grandmother began to seek medical attention After a very long wait period, she was told she had the pneumonia and sent home to fend for herself. 2006 - 4 or 5 hospital visits sent home with pneumonia, the stomach flu, and constipation. Family Doctor diagnosed her just as the hospital did. It's all in your head. In August 2006, after asking for further testing, another Doctor at the hospital decided to take a deeper look and diagnosed her with pancreas cancer.(YEAR AND A HALF LATER). Cancer was present for approximately 3 years. Doctor told her that if testing would have been done sooner, and the cancer was detected earlier, they would have been able to proceed with treatment immediately. But now it was to late. 2 months later she lost her ability to talk, then all consciousness. Always postive although she knew she didn't have much time, but she never never showed her pain. November 9th, 2006 she passed away, but never forgetten as a well loved mother, grandmother, great grandmother, sister and friend. Years poor diagnoses
Long wait periods
Lack of respect
Poor patient-staff interaction