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Comunicare in team

SSAT, Bellinzona 2 Maggio 2011

Sabrina Bresciani

on 19 July 2012

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Transcript of Comunicare in team

SSAT, Bellinzona
2 maggio 2011 Comunicare in team: sfide e possibili soluzioni Sabrina Bresciani, Ph.D. University of St. Gallen
& Università della Svizzera italiana
bresciani.sabrina@gmail.com PROBLEMI Information Overload Visuali Collaborative | Interattive | Groupthink Big Picture Problem Not all group memebers contribute what they know or think
The group lacks a critical attitude
Each memeber tries to conform his/her opinion to what they believe to be the consensus in the group
=> may lead to sub-optimal decision
(Janis 1972) Dysfunctional tendency of a group to neglect the global context of an issue
by discussing relevant and irrelevant aspects at an inappropriate level of detail
which does not contribute to the team’s conversational goal Attività: la vostra esperienza Problemi di comunicazione in team
nelle organizzazioni Strumenti Presentare Collaborare Ppt Prezi letsfocus Mindmanager Team player Timetoast Ahead multi-mice (sw) mindmaps (sw) visual mapping (sw) timelines (sw) web based mapping (sw) web based mapping (sw) SOLUZIONI Possibili ... Surface multitouch (hw+sw) Virtual Worlds Multi-touch screen Interactive visual mapping Roadmapping Perchè? Group Support Systems oordination
ew insights (c) M.J. Eppler Esempi Example: „"Why do we always loose time discussing irrelevant details?"
Causes: no clear goals, agenda, steps => lack of knowledge integration Phaal, R., & Muller, G. (2007). Towards Visual Strategy: An Architectural Framework for Roadmapping. In Proceedings of PICMET 2007, Portland, Oregon - USA. Schmeil, A. & Eppler, M.J. (2009). Knowledge Sharing and Collaborative Learning in Second Life. Journal of Universal Computer Science; 15 (3), 665-677. Burkhard, R.A., Schneider, C. & Meier, M. (2009). The ETH Value Lab and Two Software Tools for Knowledge Creation in Teams. Proceedings of the 13th International Conference Information Visualisation, Barcelona, Spain, July 15-July 17, 2009.
http://www.valuelab.ethz.ch/?page_id=16 Bresciani, S., & Eppler, M.J. (2009d). The Benefits of Synchronous Collaborative Information Visualization: Evidence from an Experimental Evaluation. IEEE Transactions on Visualization and Computer Graphics, Vol. 15 (6), November/December 2009. Briggs, R.O., Reinig, B. A., & Vreede, G. de (2006). Meeting Satisfaction for Technology-Supported Groups: an Empirical Validation of a Goal-Attainment Model. Small Group Research, 37, 585-611. http://www.knowledge-communication.org/gallery.html http://www.ted.com/talks/richard_st_john_s_8_secrets_of_success.html Bresciani S., Eppler M., Tan, M., (forthcoming). Communicating Strategy Across Cultures with Visualization: An Experimental Evaluation. Academy of Management annual meeting, 12-16 August 2011: San Antonio, Texas. Source: Tufte, E.R. (2007). Beautiful Evidence.
Graphic Press: Cheshire, CN. NASA-Boeing
Original PPT slide
Space shuttle launch Space Shuttle Columbia
7 people died
2003 C
N Dual Coding Theory Paivio, A. (1969). Mental Imagery in associative learning and memory. Psychological Review, 76 (3), 241-263. Classificazione Interactive version: http://www.visual-literacy.org/periodic_table/periodic_table.html Source: Bresciani S., Eppler M., (2010). Choosing Knowledge Visualizations to Augment Cognition: the Managers’ View. IEEE Proceedings of the 14th International Conference Information Visualization IV10, 26-29 July 2010, London, U.K.
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