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Emotions and Interpersonal Communication

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Benjamin Cline

on 22 February 2013

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Transcript of Emotions and Interpersonal Communication

Emotions What Are Emotions?

Influences on Emotional Expression

Guidelines for Expressing Emotions

Managing Difficult Emotions Physiological Factors Nonverbal Reactions Cognitive Interpretations Verbal Expression When person has strong emotions, bodily changes occur
Increased heart rate
Rise in blood pressure
Increase in adrenalin
Elevated blood sugar
Slowing of digestion
Dilation of pupils Flooding Feelings often apparent by observable changes
Appearance changes
Behavioral changes Easy to tell when someone is feeling strong emotion, more difficult to be certain what emotion might be
Sometimes nonverbal behavior may cause emotional state
Verbal and nonverbal expressions often interconnected The mind plays an important role in determining emotional states
Experience comes primarily from label we give to physical symptoms
Rethinking meaning of emotional charged events that alter emotional impact Sometimes words are necessary to express feelings
There isn’t much agreement about what emotions are, or about what makes them basic
It is important to use language that represents degree of intensity
Problems arise for people who aren’t able to talk about emotions constructively Personality Culture Gender Social Conventions Fear of Self-Disclosure Emotional Contagion There is a clear relationship between personality and the way we experience and express emotions
Extroverts tend to report more positive emotions
Neurotic individuals tend to report more negative emotions
Personality doesn’t have to govern your communication satisfaction A significant factor that influences emotional expression in different cultures is whether that culture is:
Collectivistic Biological sex is the best predictor of the ability to detect/interpret emotional expression
Research suggests that there is some truth to the unexpressive male
While men and women experience the same emotions, there are differences in the ways they express them The unwritten rules of communication discourage the direct expression of emotion
Emotion labor
Managing or even suppressing emotions is both appropriate and necessary In a society that discourages the expression of emotions, revealing them can seem risky
Someone who shares feelings risks unpleasant consequences MEYERS BRIGGS Compare 2 Why? How "hard" is your job? Recognize your feelings Recognize the difference between feeling, talking, and acting Expand your emotional vocabulary Share multiple feelings Consider when and where to express your feelings Accept responsibility for your feelings Be mindful of the communication channel The process by which emotions are transferred from one person to another
Is it possible to catch someone’s mood?
Emotions become more infectious with prolonged contact Facilitative and Debilitative Emotions
Facilitative Emotions-- emotions which contribute to effective functioning

Debilitative Emotions-- emotions which detract from effective functioning Intensity
Rumination Sources of Debilitative emotions Physiology-- Our genetic makeup
Emotional memory Self-Talk Interpretations people make of an event, during the process of self-talk that determine their feelings Event Thought Feeling Being called names “I’ve done something wrong. ”hurt, upset

Being called names “My friend must be sick. ”concern, sympathy
Emotional Fallacies The Fallacy of Perfection
The belief that a worthwhile communication should be able to handle every situation The Fallacy of Approval
That it is vital to gain the approval of virtually every person The Fallacy of Shoulds
The inability to distinguish between what is and what should be The Fallacy of Overgeneralization
Basing a decision on limited information
When we exaggerate shortcomings The Fallacy of Causation
The irrational belief that emotions are caused by others rather than by one’s own self-talk The Fallacy of Helplessness
Satisfaction in life is determined by forces beyond your control The Fallacy of Catastrophic Expectations
The assumption that if something bad can happen, then it is going to happen Minimizing Debilitative Emotions Monitor your emotional reactions
Note the activating event
Record your self-talk
Reappraise your irrational beliefs
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