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The Change Curve

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by

Asma Alkadi

on 9 January 2018

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Transcript of The Change Curve

THE CHANGE CURVE
Elisabeth Kubler-Ross
Common feelings during anger:
Skepticism
Frustration
Suspicion
Shock due to:
Common feelings:
Being comfortable with the 'status quo'
Feeling threatened
Fear of failure
Common feelings during depression:
Apathy
Isolation
Remoteness
Feelings during integration:
Acceptance
Hope
Trust
Lack of information
Fear of the unknown
Fear of looking stupid or doing something wrong
Stage Three:
New Beginnings
Acknowledgment & Integration
During acknowledgment:
Exciting new opportunities
Relief that the change has been survived
Impatience for the change to be complete
Stage One: Endings
Shock & Denial
Stage Two: Transitions
Anger & Depression
Goals of the session:
Identify the stages employees go through during change
Know key actions needed to improve engagement in each stage

Clarity
Empathy
Motivation
Capacity
Knowledge

• Face-to-face communication
• Simply listen
• patience is key
• don’t offer solutions
• Address ‘what’s in it for me’
Communication Style:
Communication Style:
• Discuss the benefits and importance of the change
• Share with them the details
• Encourage involvement
Communication Style:

• Reinforce objectives
• Brainstorming ideas, solutions
• Take ownership of the change
• Feedback mechanisms
• Celebrating successes

In groups:
Discuss how you would identify staff who are in this stage, as in what kind of behaviors or comments would help you reach that conclusion.
Task
Time: 5 minutes
Full transcript