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Copy of UNHCR Code of Conduct Refresher Session 2014/2015

10 February 2015
by

Lisa Rosati

on 11 February 2015

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Transcript of Copy of UNHCR Code of Conduct Refresher Session 2014/2015

Agenda
Objectives
The CoC 9 Principles
2014 Theme
Baseline Questionnaire
Activity 1
2015 Theme
Special Guest
Activity 2
Final Discussion

Code of Conduct Refresher Session 2014/2015
Objectives
The CoC refresher session


is
NOT
an occasion for debating current misconduct ...
...BUT for promoting
STRENGTHS
and
GOOD PRACTICES
for appropriate conduct within UNHCR
The 2014 Theme
Ethical Leadership & UNHCR CoC
An Ethical Leader demonstrates...
Baseline Questionnaire
Activity 1
Special Guest
Final Discussion
Where to Go?
Activity 11
Final Remarks & Evaluation
What's next?
10.2.15
IT MATTERS!
Ethics in the workplace is among the
spiritual needs
of every staff member
IT MATTERS!
The CoC 9 Principles
Treat all refugees and other persons of concern fairly, and with respect and dignity
Uphold the integrity of UNHCR, by ensuring that my personal and professional conduct is, and is seen
to be, of the highest standard

Perform my official duties and conduct my private affairs in a manner that avoids conflicts of interest, thereby preserving and enhancing public confidence in UNHCR
Contribute to building a harmonious workplace based on team spirit, mutual respect and understanding
Promote the safety,
health and welfare of
all UNHCR staff as a
necessary condition for effective and consistent performance
Safeguard and make responsible use of the information and resources to which I have access by reason of my employment with UNHCR
Prevent, oppose and combat all exploitation and abuse of refugees and other persons of concern
Refrain from any involvement in criminal or unethical activities, activities that contravene human rights, or activities that compromise the image and interests of UNHCR
Refrain from any form of harassment,
discrimination, physical or verbal abuse, intimidation or favouritism in the workplace

Demonstrate responsibility and accountability:
taking the lead
in strengthening our ethical culture
Ethical Leadership
The Code of Conduct states that
ALL STAFF MEMBERS of UNHCR

are personally and collectively responsible for upholding and promoting the highest standards of ethical and professional conduct
MANAGEMENT
have a particular responsibility
to uphold the highest standards of conduct

Everyone is an ETHICAL LEADER
4
9
Contribute to building a harmonious workplace based on team spirit, mutual respect and understanding
Refrain from any form of harassment,
discrimination, physical or verbal abuse, intimidation or favouritism in the workplace

Quiz
The Ethical Leader
Responsibility & Accountability
Are you an Ethical Leader?
The Ethical Leadership Self Assessment
Each question suggests a BEHAVIOUR or SKILL you may wish to develop
There are NO RIGHT or WRONG answers
ACTION PLAN: identify opportunities to IMPROVE your leadership practice and local ethical environment and culture
Identify areas in which you’re successfully being an ETHICAL LEADER and highlight OPPORTUNITIES for IMPROVEMENT
Results
Baseline Questionnaire
Baseline Questionnaire
The 2015 Theme
Understanding our
Ethical Dilemmas
Scenario 1
Scenario 2
Scenario 3
Lights...Camera...Action!
Appreciate
EACH and EVERYONE'S ROLE

in strengthening our ethical culture

Understand available
SOURCES of SUPPORT

TEAM
building

"
Assumes responsibility
for the delivery of high quality outcomes, in both good and bad times,
upholding the values and principles
of UNHCR; demonstrates the ability and drive to maintain
focus on positive outcomes
for persons of concern despite difficulties this may pose for self and team. Demonstrates
security awareness
"
UNHCR Performance Appraisal and Management System (PAMS) - Competency Framework
Ladies and Gentlemen please welcome...
Mr. Jurgen
Humburg
A staff member takes supplies from the office to use at home
Two staff members are dating one another
A manager has a nickname for a colleague directly reporting that seems to make her uncomfortable, but she hasn’t said anything to him about it
A Country Director accepts an award for her work for a local charitable organization
During the holidays, you receive an expensive fountain pen from one of the office’s suppliers. You are the only one on your team to receive a gift from this supplier. You would love to keep it
The president of the Territorial Commission invites all the commission's members for dinner at his place
Any other comment/remark/question?
Please complete the Evaluation Form and hand it to the welcome desk
Thank you!
Does your team possess the following qualities?
How is your team?
Total
Participants
Last Session
Total
Participants
This Session
28
69
"An ethical dilemma is a
complex situation
that often involves an apparent
mental conflict between moral imperatives
, in which to obey one would result in transgressing another"
"Situations that challenge our abilities to determine
the right thing to do
, carry out
effective ethical action
, or lay out an effective strategy for
avoiding ethical obstacles in the future
"
"An ethical dilemma is one in which a person has to
choose between two options
, both of which are
morally correct but in conflict
"
Even our CoC and Ethical guidelines might not help us in finding a way trough these dilemmas
Understand that we are in the middle of an ethical dilemma
Universal Human Rights
Common Sense
Listening and Understanding
Baseline Questionnaire
Accountability: Good and Bad Practices
Respect & Transparency
Take Responsibility of your own Behaviours
& Put into Discussion your errors
Team Work
Communicate & Discuss
Encourage Ethical Leadership in Everyday Behaviour
Enhance Discussion on Ethics, Rules and Values!
Share, Exchange & Communicate
inside our team!
Management Taking the Lead!
Our Organizational Ethical Culture
We do a great job!
Room for Improvement:
Transparency
Management Taking the Lead
... and remember ...
IT MATTERS!
Follow-up on Ethics
#ethicalmonday
a monthly refresher on ethics to check on our
PROPOSALS
with ethical videos, quotes, stories, news...
Ethical signature
include your preferred
ethic-related quote
in your
e-mail signature
Get involved!
the
next CoC Refresher Session
is in your hands
Special Thanks to
Giovanni Lepri

Jurgen Humburg

Carlotta Sami
Cristina Franchini
Laura Iucci
Daniele Giugliano

Linda Mandolini
Monica Amirfeiz
Lisa Rosati

main facilitator

special guest

co-facilitator
co-facilitator
co-facilitator
co-facilitator

organization
organization
organization


...and all UNHCR staff Italy!
Beat Schuler
Fabiola Conti
Antonella De Santo
Maria Giovanna Fidone
Antonio Di Muro
Federico Clementi

Jacopo Leoni

Maurizio Molina
director
actress
actress
actress
actor
actor

venue & travels

time keeper
Informal
Formal
Mr White, Admin Officer in a big operation, finds some IT items bearing the UNHCR logo at the local market. After some research, he finds out that Mr James, the Procurement Officer, is running a large illegal business with local contractors on the side.
What should you do?
Contact the Ethics Office
Blackmail Mr James
Contact the Ombudsman
Contact the IGO
Start a business with Mr James in order to share the revenues
Mr Fennel is a local staff member who has been working satisfactorily with UNHCR for the last seven years with a fixed term contract. During the mid-year Epad review, his new supervisor informs him that he does not intend to renew his contract at the end of the year because he does not think his performance is good enough.
What should you do?
Talk with the Representative
Contact the Staff Association
Contact the Ombudsman
Contact the IGO
Cut the brakes of the Supervisor's car
Mr Resol has been working with UNHCR as a consultant for the last five years. Two positions suitable for him were opened during the year but he was never selected even though he was shortlisted. The two people selected for these positions were the Representative’s wife and the Representative’s wife’s cousin
Try to be adopted by the Representative
Try to marry the Representative's wife's cousin
Contact the Ombudsman
Contact the IGO
Contact the Staff Association
What should you do?
Scenario 4
What should you do?
Mr Pink noticed that Ms Leed makes continuous advances on him and is becoming more and more insistent
Contact the Staff Association
Confronts Ms Leed directly
Contact the Ombudsman
Contact the IGO
Invite Ms Leed out to dinner
When
ADDRESSING GRIEVANCES
you can choose to follow
two
different mechanisms
What is Ethical Leadership?
3 Principles
Embody the purpose of an organization
Mechanisms of dissent
Alive conversation on identity, principles and purposes
The Ethical Leader
Who are, in your opinion, ethical leaders among these people?

"Demonstrating the ability to carry out the
ORGANIZATION'S VISION
to manage changes, make
SOUND and TIMELY DECISIONS
and be
ACCOUNTABLE
for them,
LEAD and DELEGATE DECISIONS
making authority to build and
MOTIVATE the TEAM
to achieve planned results"
Leadership
UNHCR Performance Appraisal and Management System (PAMS) - Competency Framework
Full transcript