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Types of Conflict
Transcript of Types of Conflict
Be clear about what you already know or agree on.
Come up with enough choices or actions to diffuse the tension. Wrap up Ego:
Focus on issue
Use "I" messages
Say sorry, move on Other Contributors Types of Conflict A: Productive Roasted In the following clip from the office Dwight has turned the situation into an ego conflict. Ego Conflict - stems from differences in ideas, definitions, perceptions or goals. Dolphin You launch a personal attack at the individual and completely get off of the issue at hand.
Can often involve ad hominem attacks
Power and ego conflict go hand in hand. Argumentativeness clarify the meaning of words and expressions that you don’t understand.
pay attention to nonverbal cues.
utilize supportive communication styles, not defensive.
"listen actively" Dealing with Pseudo Conflict Dealing with Simple Conflict
Focus on the issue rather than personalities.
Make the issue a problem to be solved rather than a battle to be won.
Use "I" messages.
If you are proven wrong, take responsibility and say you're sorry. Dealing with Ego Conflict “A predisposition to recognize controversial issues, advocate positions, and refute opposing positions" (Infante) Highly Argumentative:
very easily becomes involved in arguments
enjoys conversing typically taboo or contentious topics
does not hesitate to assert difference of opinion
shys away from either extreme
Minorly Argumentative (Low):
uncomfortable with arguing
disengages or walks away from disputes
does not like to articulate a difference of opinion Conflict Styles Argumentativeness scale:
Minorly argumentative Pseudo:
Lack of understanding
Find common ground If not properly dealt with, Simple conflict can turn into ego conflict. - conflict in which the original issue is ignored as partners attack each other's self esteem - triggered by a lack of understanding and miscommunication. An example would be Jamie's boss telling her that the quarterly reports must be finished by Tuesday. Jamie panics because it is Thursday. She agonizes over it for one day, and confronts her boss to ask for more time. The boss does not understand why Jamie cannot complete it within a week and a half. This is when Jamie realizes it is due the following week, and not this coming Tuesday. There was really no conflict to begin with, just a misunderstanding. Starts with a common goal, but with at least two different approaches to reaching the goal.
Can be blown out of proportion quickly if the individuals involved are forcing their points. B: Unproductive Plays with others; sees conflict as positive and a way to learn and have fun with the other. Deer Gentle, graceful, tender, endearing; able to empathize without giving in. Giraffe Willing to stick one's neck out; not afraid of conflict or being indifferent; unique; renowned Swan Sees conflict as a way to enhance a long-term relationship; committed to the other person; conflict is productive because the relationship is stable enough to handle change. Honey Bee Cooperative worker; travels long distances to find the best in any situation. Puppy Dog Willing to get into productive conflict; prevents stagnation and encourages innovation and problem solving. Eagle Long vision; soars above small conflicts to see the larger picture; insightful; purposeful; courageous Shark Easily angered; attacks others, especially the weak. Aggressive and territorial. Forces ideas, wants, values on others. Ostrich Refuses to deal with conflict; hides feelings and needs, pretends there isn't a problem, avoids participation. Sheep Follows everyone else; agrees with any solution; is afraid of disagreement and controversy; has low self-esteem. Fox Escapes taking responsibility; clever and manipulative; tries to outsmart the other person instead of being open and honest. Hyena always making jokes; unwilling to be serious; doesn't come up with realistic solutions when problems arise. Owl Hides all feelings behind big words; intellectualizes about problems; tries to fix other's problems by giving advice; always in control. Hippo Big mouth who talks behind other people's back; doesn't deal with conflict directly; gossips and complains.