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Closing a Performance Gap with a Front-End Analysis

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by

Jenn White

on 13 November 2015

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Transcript of Closing a Performance Gap with a Front-End Analysis

Root-Cause
Analysis
Closing a Performance Gap with a Front-End Analysis
Performing a Front-End Analysis
Gap Analysis
Step One
Root Cause
Step Two
Training Needs Analysis Occurs
Front-End Analysis
Gap Analysis
Articulation of the gap between current and desired performance
Root Cause Analysis
Identifying the actual cause of the performance discrepancy
Training Needs Analysis
Discover information needed to recommend or create a
training solution

Become familiarized with the Front-End Analysis Process
Learning Objectives
Begin a gap and root-cause analysis, using the strategies introduced during the presentation
Begin a training needs analysis, using the strategies introduced during the presentation
Gap
Analysis

Training Needs Analysis
Use when helping employee move from current to desirable performance
Use when you are trying to find the true issue, so you can recommend a proper solution
Use this when determining the scope of the training
What are current business results, stated in measurable terms?
?'s to Ask
What would performance look
like if you were getting
the results you need?
?'s to Ask
Could the employee perform accurately if they had no choice?
What consequences exist for non-performers?
Do performers have adequate resources?
Do they know what is expected of them?
What internal factors support or prevent the desired state?
What external factors support or prevent the desired state?
?'s to Ask
What is the audience like, and what are the objectives for the training
What delivery methods are available?
What environmental constraints exist?
What is the total investment to conduct training?
The Information you Collect during your Gap and Root-Cause Analysis, will be used when doing your Training Analysis
Within each training needs analysis, there are several sub-analysis that may be done.
Root-Cause
Analysis
Gap Analysis
Training Needs Analysis
Articulation of the gap between current business and desired operational results
Use when helping business move from current performance to
the desirable one
If your employees are performing as expected, then the business should be meeting their established goals.
Why are employees not performing as desired?
Gap Analysis
Step Three
Articulation of the gap between current and desired performance
Use when helping employee move from current to optimal performance
What is the Gap?
Full transcript