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Constructive Intercultural Conflict Management

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Ivan Mickovski

on 20 April 2011

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Transcript of Constructive Intercultural Conflict Management

Intercultural Conflict Management Percieved or actual incompatibility of values, norms, processes, or goals between a minimum of two cultural parties over content, identity, relational, and procedural isues. Conflict Goal Issues Content Goals Identity-Based Goals Relational Goals Process Goals Conflict-Related Characteristics Conflict involves... ...intercultural perceptions ...interaction ...interdependance ...self-interest and mutual-interest goals ...protection of intergroup images Factors Affecting Intercultural Conflict Individualism-Collectivism Values Power Distance Values Construal of Self Low-Context and High-Context Communication Different Conflict Assumptions Different Conflict Rythms Different Conflict Norms Conflict Styles and Facework Strategies Is there a "natural" way of handling conflicts? Indicidualism: strong assertion of personal opinions, display of personal emotions, personal accauntability. Collectivism: representation of collective opinions/ideas, restrain of presonal emotional expression, protection of in-group members. small vs. LARGE Power Distance Independent self Interdependent self vs. Horizontal self vs. Vertical self Low-context = direct, clear, sender-oriented value High-context = context-oriented, indirect, implicit meaning vs. Outcome oriented model Process oriented model M-time vs. P-time Equity norm vs. Communal norm Emotional Display Norms Analyzing Conflict Goals
Mindful Listening

Mindful Reframing

Face-Management Analyzing Conflict Assumptions

Collaborative Dialogues

Communication Adaptability Intercultural Conflict Management Skills They can be based on historyc antagonism... ...or cultural ignorance.
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