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Cones - Disclosing medical errors
Transcript of Cones - Disclosing medical errors
and the present reality Start the conversation with a short recap Emotions Use empathic responses for strong emotions Emphasize that you’re investigating how the error occured Beware of being pushed into making promises you can’t deliver Strategy Proactively plan for follow-up
-not disclosing the error
-assigning it to junior staff
-assigning blame, offering excuses – it can just exacerbate the person’s anger
-false reassurances Pitfalls: Disclosing medical errors is a standard,
it’s not optional but how it’s done is critically important. Dr. János Kollár
assistant professor Extra thanks to the MD Anderson Centre
especially to Dr. Robert Buckman