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Evelyn Downie

on 30 May 2010

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Transcript of Challenging

Level One Level Two Level Three The Capable Caregiver
12 to 18 months Establishing external control where and when needed
Using rule and routines to establish predictability
Handle aggression between youth
Create strategies to establish one's authority as an adult
Avoid using threats and coercion to control behaviour
Establishing oneself as a competent and trustworthy carer The Treatment Planner and Change Agent Relaxing external control, and eliminating punishments/consequences
Encourage experiments with choices, with freedom to succeed or fail
Understanding how to use the environment creatively to challenge youth
Reduce the focus on negative behaviours
As a team member, support other worker's creative ideas and experiments
The Creative, Free-Thinking Professional Strategic use of life space interviews, experiential learning and development of competence
Articulate about the treatment and can design plans for the individual and the group
Develop innovative treatment strategies and modify the program where needed to fit individual youth
Use the experience gained with prior youth to fit new behaviour into a context that isn't formulaic but builds on this knowledge
Convinced of the importance of self-awareness and discusses their own issues as often as the youth's when creating ways to support change Stages of
Child and Youth Care Worker Development Forming Storming Norming Performing 5 Sources
of Power Legitimate Power Reward Power Coercive Power Expert Power Referent Power vs. Fear Factor overcoming barriers to challenging
co-workers effectively Evelyn Downie Caroline Moore Youth Care Worker Youth Care Supervisor
In a recent survey, HomeBridge Employees were more willing to challenge aggressive youth than their co-workers. what are we afraid of? HomeBridge Youth Society
Dartmouth, Nova Scotia NAtional Child and Youth Care COnference 2010
Winnipeg, Manitoba challenge
A call to engage in a contest,
fight, or competition: a
challenge to a duel. A demand for explanation
or justification; a calling into
question: a challenge to a theory. A sentry's call to an unknown
party for proper identification. A test of one's abilities
or resources in a demanding
but stimulating undertaking Focus Group Survey of HomeBridge Employees Barriers
to Effective
Challenging 1 - Self Awareness 2 - Create Safety 3 - Ask Questions 4 - Clarify and Agree 5 - Resolve Stages of Team Development I feel supported by my team when it comes to challenging co-workers: I feel supported by my supervisor when it comes to challenging my co-workers: 73.3% Agree I hesitate to challenge co-workers: 58.6% Agree Barriers to Effective
Challenging I don't know how they will react - 60.9%
Nothing will change - 54.3%
No one else is saying anything - 50.0% I am comfortable challenging a co-worker when: My co-worker asks for feedback - 58.7%
I'd want someone to tell me - 47.8%
I'm confident that I'm right - 45.7% I am confident that I know when to challenge a co-worker: I want my co-workers to challenge me: 97.8% Agree Effective challenging is important to Youth Care Team Development: 100% Agree 80% of YCWs said they were more comfortable challenging aggressive youth than each other I know and understand the role I play on my team: I feel it is my responsibility to challenge my co-workers: 95.6% Agree 84.8% Agree 91.3% Agree 93.5 % Agree I am a better Youth Care Worker when others challenge me: 100% Agree 80% feel they would benefit from training on how to effectively challenge co-workers. Avoiding Conflict:
It's in our nature If we avoid for too long, bad things can happen... 10 Tips for Effective Challenging 1 - Stick to the facts

2 - Avoid labels

3 - Eliminate extremes

4 - Don't judge

5 - Assess

6 - Take responsibility

7 - Check emotions

8 - Be realistic

9 - Goal oriented

10 - Be clear Mutual Respect
Training Top 3 Stanley:

Am I challenging based on a violation of our team agreement?
Is this about me and a violation of my personal value system?
Am I in reaction? I need to check in with myself.
What power do I have in this situation?
Is Michael a Level 1 or Level 3 Youth Care Worker?
Is this something I need to challenge, or am I just cranky today? Michael:

Am I in reaction? Why?
Am I taking this personally?
Commit to being open minded and hear
what the other person is saying. Stanley:

Body language - Do I look angry when I shake my fists?
Tone of voice - How is my volume and pitch?
Environment - Are we on my turf or his?

Body language - What does my posture say?
Tone of voice - Do I sound defensive?
Environment - Is there an audience? Stanley:

Explain - Tell them what you noticed. Ask why.
Listen - Let them respond and don't interrupt.

Key: If you notice the person becoming reactive, go back to step 2 and rebuild safety.

Listen - Make sure you understand the questions.
Answer - Be honest and open.

Key: Remember this is not a personal attack. Check in with yourself to monitor reactions.
Stanley and Michael:

Make sure you both agree on what
happened and why. Identify what has been learned:

1) Agree on a different course of action.
2) Motivations behind the action are clear.
3) Both parties gain awareness. Your TUrn! Challenging Scenarios 10 minutes - Steven McShane, (2006) - John French and Bertrand Raven (2006) - Todd Linaman, (2010) - FreeDictionary.com - FreeDictionary.com - FreeDictionary.com - FreeDictionary.com - Jack Phelan (2003) - Jack Phelan (2003) - Jack Phelan (2003) 270 Pleasant Street
Dartmouth, NS
B2Y 3S3 1.902.466.2666
www.homebridgeyouth.ca HomeBridge Youth Society
Full transcript