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P2 - Explain the principles of effective communication

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by

Calum Pollard

on 29 September 2014

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Transcript of P2 - Explain the principles of effective communication

General Principles to effective communication
Cultural differences
Adapting to suit an audience
Accuracy
Engaging audience
What is communication?
Cultural Differences
You must present a presentation with every culture in mind. You may think something is appropriate in your culture but it may not be in another culture. Before presenting a presentation somewhere with another culture, you must research what to wear, who you will be presenting too and where you are presenting. If an asian man is in a English mans Conference then some terminology used may not be understood by the Asian man.
Verbal Communication
P2 - Explain the principles of effective communication
Communication is a 2 way process, there is a sender and a receiver. it is the process of transferring information from one person to another. The biggest flaw is if the receiver does not understand what the sender is saying.



Body Language
There are 2 types of body language. Positive and negative. Positive Body language shows that you are
This is important because you must present in manor that every person in the room will understand. For example, a teacher will not hand a year 7 class year 11 work because the year 7 will not understand the terminology that a year 11 would use such as a keyframe in Adobe Flash Professional.
Adapting to suit an Audience
Accuracy
This is how accurate your point is being put across. The audience will understand your point more if it is accurate through figures and images. For example, a news reporter would need figures to back up a bank scandal on the News.

This is important because if your audience inst engaged with what you are covering then they will not understand the topic, therefore your presentation needs to be captivating.
Engaging Audience
The way you speak to your audience is very important, for certain words we use different tones, pitch and dynamics to produce that word effectively for everyone to hear.


To present a presentation effectively, you must not have a whining pitch or the audience will become annoyed.
Pitch
To be an effective listener, you must us listening as a key to effective communication, without the ability to listen effectively messages are easily misunderstood.



Listening
Positive
The main features displaying positive body language are:
Moving or leaning closer to you.
Relaxed, Uncrossed arms.
Longs periods of contact
Negative
The main features displaying negative body language are:
Moving or leaning away from you
Crossed Limbs
Looking away
Suitability
Structure is important in a meeting as you want to get your point into the audience. You would usually start of with a introduction of some sort and then move on to the topic. For example, a formal report would include Titles, Sub-headings and a consistent structure to make it easier for the reader to understand.
Structure
Formality
Self Management
This is when you plan your presentation, where your going to present it and how you will present it to your audience.
Improvisation
Consistency
Your presentation must be the same throughout,that would include the layout, the size of font, font colour and font size
This is when you make a point on the spot with out any notes or slides.
Your presentation must be suitable for all races and must relate to the topic.
S.P.A.G
Spelling, Punctuation and Grammar is very important in a presentation because you are representing your company and people may not take you seriously if you have errors.
Concise
This is when your presentation is short but effective to your audience.
Questioning
There are 3 types of questioning:
1. Open
2. Closed
3. Probing
Open
Closed
Probing
Open questions have the following characteristics:
•They ask the respondent to think and reflect.
•They will give you opinions and feelings.
•They hand control of the conversation to the respondent.

Closed questions have the following characteristics:
They give you facts.
•They are easy to answer.
•They are quick to answer.
•They keep control of the conversation with the questioner.

These are used when the speaker is unclear on what they are trying to put across. They are questions like:
What exactly did you mean by ......?
Could you tell me more about ......?
Response Time
The response time is important for the listener because you need to give them time to understand what you have said.
Consistency
Your presentation must be the same throughout,that would include the layout, the size of font, font colour and font size
S.P.A.G
Spelling, Punctuation and Grammar is very important in a presentation because you are representing your company and people may not take you seriously if you have errors.
Consise
This is when your presentation is short but effective to your audience.
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