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Einstein

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by

Miguel Magallon

on 12 April 2014

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Transcript of Einstein

Einstein
What is Einstein
Website designed to locate accurate information on current and prospective customers.
Find a Customer or Account in Einstein
The Next Customer functionality enables you to search for a customer’s existing or previous account(s) using detailed search criteria.

http://einstein.cable.comcast.com/Einstein/ViewDocument/HOW4
Self Installation Kit (SIK) Eligibility Indicator
Self Installation Kit (SIK) Eligibility Indicator in Einstein allows agents to determine if a customer’s home is eligible to receive an SIK shipment, or if it should be recommended that the customer schedule a professinoal installatin for the new device
http://einstein.cable.comcast.com/Einstein/ViewDocument/HOW7
Create a Truck Roll
This article describes how to create tickets and schedule trouble calls using Interactive Troubleshooting Guides (ITGs) in Einstein, for users with access to the Einstein Service module.
http://einstein.cable.comcast.com/Einstein/ViewDocument/HOW7
XH Equipment tool
This tool displays both leased equipment and customer-owned equipment (cameras, motion sensors, door sensors, etc.).
This tool will only be visible in Einstein if the customer is a current XFINITY Home customer.
Grand Slam
http://einstein.cable.comcast.com/Einstein/ViewDocument/TLK1
This article provides steps on how to perform basic functions in Grand Slam including:
1. Searching for Customers
2. Viewing Customer Data
3. Viewing the Health Check, HSI, CDV,
http://einstein.cable.comcast.com/Einstein/GenericPopup/Gene
Full transcript