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Cultural Competence in Nursing

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Deborah Clarke

on 13 February 2011

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Transcript of Cultural Competence in Nursing

On the Path to Cultural Competence Develop Cultural Awareness Acquire Knowledge
•Be aware of personal culture and how it is viewed by others
•Attend workshops and seminars about other cultures
•Watch movies and documentaries
•Attend cultural events, festivals, and community events
•Share knowledge and experiences with others
•Visit other countries and local communities
•Make friends with people of different cultures
•Establish professional relationships with people of different cultures
•Become proficient in another language
•Learn verbal and nonverbal cues of other cultures
•Evaluate what does and doesn't work in
•Assess how the beliefs and behaviors of the cultural group affect the client or family
•Learnto negotiate between the person's beliefs and practices and the culture of your profession
•Be more flexible
•Attending continuing education seminars and workshops
•Learn to develop and evaluate culturally relevant and appropriate programs, materials, and interventions
•Ongoing evaluation of personal feelings and reactions
•Overcome fears, personal biases, stereotypes, and prejudices

•Develop and implement strategies to recruit, retain, and promote qualified, diverse, and culturally competent administrative, clinical , and support staff
•Promote and support the attitudes, behaviors, knowledge, and skills for staff to work respectfully and effectively with patients and each other in a culturally diverse work environment
•Develop a comprehensive strategy to address culturally and linguistically appropriate services, including strategic goals, plans, policies, and procedures
•Hire and train interpreters and bilingual staff
•Provide a bilingual staff or free interpretation services to clients with limited English skills
•Translate and make available signage and commonly used educational materials in different languages based on patient population
•Develop structures and procedures to address cross-cultural ethical and legal conflicts, complaints, or grievances by patients and staff distributing an annual progress report documenting
•Distribute an annual progress report documenting the organizations' progress in implementing cultural standards, including information on programs, staffing, and resources Strategies Healthcare Community Can Implement Communicating with patients from a range of cultures is an integral part of the nurse's job. Cultural awareness is understanding the differences between yourself and people from other countries or other backgrounds, especially differences in attitudes and values. Cultural sensitivity is being receptive to the accepted behaviors of a particular society.
Cultural Competence encompasses behaviors, attitudes, and policies that are used collaboratively among professionals that enables effective work in cross-cultural situations. What is the big deal cultural competence? The increasing population growth of racial and ethnic communities with their own cultural traits present a challenge to the health care delivery service industry in this country. Personal Role to Cultural Competence
•Admit personal biases, stereotypes, and prejudices
•Become aware of cultural norms, attitudes, and beliefs
•Value the concept of diversity
•Extend myself psychologically and physically to the specific client population
•Recognize my personal comfort level in different situations
Nurses' development of cultural awareness adds to the effectiveness of their clinical practice The provider and the patient each bring their individual learned patterns of language and culture to the health care experience which must be transcended to achieve equal access and quality health care. Why cultural awareness is critical to delivery of healthcare services? Cultural competency is key component to closing the disparities gap in health care. Patients and health care provides can talk openly about health concerns without cultural differences hindering the conversation. Health care services that are respectful and responsive to the cultural needs of patients can help bring about positive health outcomes. Culture and language may influence:

Health Outcomes
The way disease and the cause is perceived
Patients attitudes towards health care providers
The access to healthcare services
Delivery of services by healthcare providers.
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