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Viewing work as a context for
self development, based on
intentional responses that
individuals make to their social
context and internal measures of
Metz, AlJ., & Guichard,
J. (2009). Vocational Psychology
and New Challenges.
Career Development Quarterly,
Innovative On Site Training
Salt Grass sells more Certified Angus beef than
any other restaurant in America or in the world.
Salt Grass hosted, in Amarillo Texas, 60 chefs from
various locations world-wide, including the Chef from
the Waldorf Astoria, chefs from Barbados and other
locations were in attendance.
They were trained in the process from pasture to
plate: ranch, feed lot, slaughter house, finishing with an upscale steak dinner at Salt Grass. Much training on the
cost of beef – having to re-train on new menu items…Options were to raise prices or adapt to different items…
Important Concepts in Building the Virtual Team:
1. Realizing the importance of human relationships in many cultures
2. Discovering how impersonal communication can backfire
3. Learning how to balance high-tech and high–touch
4. Finding out how to deal with language and translation issues.
Global Virtual Teams
Globalization suggests greater
need for an awareness of cultural
differences and uniqueness, as well
as the unpacking of presumed
Culture represents more than
individual beliefs and opportunities
and career more than either
action or project.
“ A CRITICAL NEED FOR CROSS-CULTURAL
AWARENESS AND ADAPTABILITY HAS
TOGETHER WITH THE NEED FOR SERVICES
THAT ARE INTEGRATIVE, COMPREHENSIVE,
AND RESPECTFUL OF THE UNIQUE
PERSPECTIVES OF EACH PERSON’S
Goodman & Gillis, 2009,
…an International Partnership.
IN A CHANGING GLOBALIZED WORLD
“Savickas, Blustein have proposed that
the notion of career should become
more personal and self-directed. …
In responding to societal changes
and a drive toward a more inclusive
vocational psychology, some have
garnered support from
constructivist metatheory. ..the idea
that individuals' actively
construct their personal realities
and create their own
representational models of
the world from their
Training and motivation - the biggest obstacle….everything is always changing and ongoing…
new menu items, wines and
liquor. The industry, both
locally and globally is always changing.”
Landry’s will always strive to
meet that challenge.
programs are designed to
strengthen the Company’s management foundation and also encourage
employees toward career
SEIZE THE OPPORTUNITY
“Tilman Fertitta (Billionaire Buyer) is
opportunistic in what he buys.
Demographics shift and so do the areas in which businesses thrive. Location, Location, Location.
Acquisitions – Someone left the door open for acquisition because they got behind the time
and décor –”
Finding the right people, finding
the culture that fits into the system.
Creating different levels of
Teach employees the business
culture and the systems that
have been successful.
Human Relations aspect –
defined as the importance
of presentation to the
guests at all
The Human Relations Aspect
Parent company: Landry’s, Inc.
High-end , High profile - Vic & Anthony’s Steakhouse, Tower of the Americas,
Kema Boardwalk, Willie G’s,
Casual themed – Salt Grass Steakhouse,
Rainforest Café, Claim Jumpers…
Every leveled dining, hospitality and entertainment company has a different culture
and appeals to a different section of society.”
LANDRY’S CORPORATE STRUCTURE
Three workers were breaking up rocks.
When the first was asked what he was doing, he replied, “Making little ones out of big ones”
The second said, “Making a living”
And the third, “Building a cathedral”
Ryan (1977), p. 11 Dik & Duffy
The Counseling Psychologist, 2009
Tilman Fertitta of Landry’s Inc.
has built “a cathedral”.
Assessment is still huge
Human Resources Assessment
Simulation Work Scenarios
Situational Judgement -
Dealing effectively with time zones,
response time, etc.
Understanding that awareness is a
All cultures need to adapt.
Learning how to bridge differences and
create a balanced approach.
advances in communication,
including virtual worlds,
the world of work into a global
enterprise with local consequences.
"Career adaptability, rather than decision making, should be the
focal point of career theory.”
Questions key to I/O psychologists in a changing globalized
What sort of motivators can be established at a given organization to enhance productivity and reduce turnover?
How can we select the best workers for a specific set of tasks?
Blustein, D.L. (2008). The Role of Work in Psychological Health and Well-being: A Conceptual, Historical, and Public Policy Perspective.
American Psychologist, 63, 228-240
Focuses on scientifically-based
solutions to human problems in
work and other organizational settings...
focuses on increasing efficient and
productivity through the appropriate use
of a firm's
I/O psychologists assess and enhance
the effectiveness of individuals,
groups, and organizations.
Training and “The Landry’s culture motivates
employees to achieve their full potential.
They’re challenged to improve through
intensity and persistence –
and to create a work environment
of pride, honesty, integrity and loyalty.
“Landry's Inc. has gone from 750 million valuation to 2.4 billion valuation in 8 years.” (Nation’s Restaurant News, 2.10.2012)
“Success at Landry’s is proof positive of HLT.”
“Happenstance Learning Theory(HLT): Human behavior is the product of countless numbers of learning experiences made available by both planned and unplanned situations in which individuals find themselves.”
“Luck is no accident.”
Krumboltz, J.D. (2009). The Happenstance Learning Theory. Journal of Career Assessment, 17, 135-154.
HAPPENSTANCE LEARNING THEORY
CULTURE AND COMMUNICATION
“Immersion into a culture….culturally accepting, flexible and adaptable, helps to be multi lingual.
Communication – Fossil does adapt within the framework of company culture. Other regions adapt within that framework. Where the corporation is based is key. Adaptation to company culture is important.
Company culture – certain companies have different cultures. Fossil is very informal, creative, not regimented,… doesn’t
dictate how we do our business..
Flex time. ….relaxed work
encourages creative thinking.
Productivity requires different approaches depending on different cultures. One method does not work for everyone.
People in the APAC region will agree to everything in a meeting, but then later disagree about certain issues in a smaller meeting. It is a courtesy gesture to not confront in the larger meeting atmosphere. They feel that collaboration is better in smaller groups.
Athompson2 – we re-did the naming
process for email because “2” has
THE HUMAN FACTOR IN GVT
*** You Tube:
Managing Global Virtual Teams – INSEAD 3:03
The COLLABORATIVE WORK SYSTEMS SERIES(2003): Collaborative Work Systems Series Editors of
Michael M. Beyerlein, Ph.D. – prior director of the Center for the Study of Work Teams and professor of industrial/organizational psychology at the University of North Texas
Susan Tull Beyerlein, Ph.D. – prior research scientist/project manager with the Center for the Study of Work Teams at the University of North Texas.
Jill E. Nemiro, Ph.D. - prior presenter at the University
of North Texas’ Symposiums on Individual, Team,
and Organization Effectiveness and Collaborative
Work Systems, and the International
Conference on Work Teams.
Key to approaching diversity in a changing
global world is finding the common ground.
Collaborative Virtual Global Work Teams- UNT and Other Entities Have Blazed a Trail
Virtual Teams –Ebinderya
Globalization refers to the increasing integration of economies around the world,
particularly through trade and financial flows (IMF, 2000).
Globalization is the new meta narrative.
Young, R.A., Marshall, S.K., & Valach, L. (2007) Making Career Theories
More Culturally Sensitive: Implications for Counseling. Career Development Quarterly, 56, 4-18
What are the core elements of
effective leadership? (I/O)
How does working function as
the focal point for individuals, as
they interact with the social, political,
and economic world? (IO)
In today’s global world, the boundaries
between Vocation and I/O Psychology are merging =>
INTEGRATED I/O PSYCHOLOGY IN
A CHANGING GLOBALIZED WORLD
The field of psychology that applies the science of human behavior to work and the work place.
Americans are often perceived as abrupt, always in a hurry, arrogant. Listening skills are a goal.
South Americans value face to face communication.” Email may not work as well as video conferencing.
THE HUMAN FACTOR IN GVT
CORPORATE GLOBALIZATION IN ACTION
“Fossil has 3 regions. Each region NA(North America), EMEA (Europe, Middle East, Africa),
APAC-(Asia Pacific)- is independent.
regionally, and globally
on various projects.
“High End =>Casual themed restaurants …gaming,
entertainment, the world of aquatics. All Disney global locations have Rainforest…France, Tokyo, Dubai, Egypt. They are a franchise, but Landry owned.
These restaurants create a challenge- Landry’s
has 4 concepts to address that challenge. Morton’s the Steakhouse is an upscale restaurant chain with locations in the U.S., Canada, Mexico, Puerto Rico, Hong Kong, Macau, Shanghai and Singapore.
“The Chairman, President and CEO of Landry’s, Inc., Tilman Fertitta, has created a “multi-concept approach which appeals to customers of all ages, backgrounds, income brackets, and interests.”
“Landry’s, Inc. has cemented itself as America’s biggest dining, hospitality and entertainment company.”
INDUSTRIAL & ORGANIZATIONAL
CHANGING GLOBALIZED WORLD
Linda Smith Olson
Building Collaborative Capacity
in the World of Work
Developing Effective &
Cohesive Virtual Teams
We use telecommunication tools: Teleconferencing, Video Conferencing
Other collaborative tools
All Play & More Work -the Future - BBC South Today
INDUSTRIAL & ORGANIZATIONAL
GLOBAL VIRTUAL TEAMS
Source: TrainingABC- www.trainingabc.com
Search :Building the Virtual Team
GLOBAL VIRTUAL TEAMS
MANAGING GLOBAL VIRTUAL TEAMS
How to Work More Efficiently
in a Virtual Team - Randmeer
2015 JOINT SYMPOSIUM –Tsukuba, Japan
IAEVG (International Association for Educational
and Vocational Guidance), Society for Vocational Psychology (SVP) and NCDA (National Career Development Association)
International Association for Educational & Vocational Guidance, Tsukuba, Japan September, 2015
“Vast changes in the world
of work spurred by rapid
technological growth and globalization have necessitated a more inclusive, progressive, and forward-thinking conceptualization of I/O theory,
practice, training, and policy.
Globalization has created staggering changes in how and where people work.
Technological advances in communication, including virtual worlds, have transformed the world of work into a global enterprise with local consequences.
Career adaptability, rather than decision making, should be the focal point of career theory.”
Career Development Quarterly, June 1, 2009 Schultheiss, Donna E. Palladino van Esbroeck, Raoul
We use video conferencing for “face to face”.
Polycom – big screen TV , camera on the top….
"go to meeting” but a bigger scale, simulates
as if that person or group of persons is directly
in front of you.
The Workforce is Changing Rapidly-How Will You Manage? Kronosukmarketing
Building the Virtual Team - Learning Communications
Managing Virtual-Communicate 1:00
Steve JobsTalks About Managing People - Ragni 2:26
Landry's Salt Grass...
George Bush - Landrys
Las Vegas - Golden Nugget February, 2015
2016 JOINT SYMPOSIUM -MADRID SPAIN IAEVG (International Association for Educational and Vocational Guidance)
It is a security company laser-focused on striking down targeted cyber threats, those that make their way inside to attack the heart of the enterprise.