Loading presentation...

Present Remotely

Send the link below via email or IM


Present to your audience

Start remote presentation

  • Invited audience members will follow you as you navigate and present
  • People invited to a presentation do not need a Prezi account
  • This link expires 10 minutes after you close the presentation
  • A maximum of 30 users can follow your presentation
  • Learn more about this feature in our knowledge base article

Do you really want to delete this prezi?

Neither you, nor the coeditors you shared it with will be able to recover it again.


Pediatric Imaging Council: Improving Patient Access

No description

Brad Wideman

on 19 June 2013

Comments (0)

Please log in to add your comment.

Report abuse

Transcript of Pediatric Imaging Council: Improving Patient Access

Improving Patient Access
Pediatric Imaging Council
Areas of Focus
Text Reminders
Scheduling Enhancements
*New pediatric prompt in Outpatient Scheduling
*Pediatric on-boarding training
*Dedicated pediatric schedulers
*Improved quality of patient appointment reminders
Correcting Pediatric
Preps in Cerner
*Prep reviews by modality have been completed
*Changes have been updated in Cerner
*Cerner preps match what is reflected on the
Florida Hospital for Children website
*Patients are receiving accurate information at
the time of scheduling
Parking and Wayfinding
*All Imaging locations and links to directions are
being added to the FHFC website
*Improving valet process at FH Orlando campus
*Providing construction updates on FH website
(in progress) and FHFC website (following)
*Updating location preps in Cerner
Peds Imaging Navigator
Enhanced, interactive web functionality
Improved resources for patient access
Future Plans
*Transition in Access Team leadership (Ian Karbiener/Whitney Teeter - new co-chairs)
*Enhance quality of patient appointment reminders and update scripting
*Improve on-time starts and registration workflow
*Pediatric Imaging Navigator
Estimated cost to improve Patient Appointment Reminders:
Parking and
Correcting Pediatric Preps in Cerner
Peds Imaging
Registration and
On-time Starts
Appointment Reminders
(Phone, Email & Texts)
Scheduling and Appointment Reminder Enhancements
*Average number of pediatric reminder calls per day - 30-50
*Average number of pediatric email reminders per day - 30-50
*Addition of new functionality to send text reminders (option to receive texts instead of phone call)
*Cost per touch - 12 cents
*Vendor: ClientTell (transitioning to Noble end of Q1 2014 / early Q2 2014)
*Some campuses may elect to conduct manual calls
Current State: Phone Tree
*Only able to send out a certain number of calls at a time
*Basic package and doesn't include necessary components
*Self-supported and programming challenges
*Unreliable - some reminders are sent on day of appointment
*System frequently crashes resulting in manual reminder process to be followed
*No ability to send text messages
*Low quality and doesn't reflect Florida Hospital well
Future State: ClientTell and Noble
*Voice, text, Email and App
*High quality messaging
*Ability to confirm or reschedule appointment through reminder
*Reportable responses (confirmed, canceled, no answer, etc.)
*Ability to offer campaigns (annual exams/preventive care), no-show recapture, emergency closings and collection calls
*Other features: Caller ID Pulsing, Web Interface, no hardware, volume controls, family merging/multiple appointments
Full transcript