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Intern Project NEW

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by

Meaghan Kerrigan

on 13 August 2013

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Transcript of Intern Project NEW

Overview
QA is responsible for checking all the material that is coming from the print room
Metrics
Productivity
Quality
Efficiency
Attitude
Operations Overview
Overview
&
Metrics

QC
Recommendations
Receiving
Leadership
No micromanaging
Cross-training for various depts.
Incentive
Monthly
Based on total receipts coupled with accuracy percentage
Long term
Associates: merits/promotions
Print
Leadership
Open door policy
Supervisors very involved in day to day operation
Doesn't micromanage
Ask for feedback, make all associates somewhat involved
Incentive
Great Team Award
Annuity Season based incentives
Perfect attendance
Meal Vouchers
Receiving
Overview
Receive deliveries
Validate quantities received
Stage creation for inventory control
Metrics
Productivity
Efficiency
Quality
Attitude
Print
QA
Production
Overview
Assembling orders using materials received from warehouse and print
Metrics
Productivity
Efficiency
Quality
Attitude
Leadership
&
Incentives

Production
Leadership Styles
Promote independence
Believe engagement and accountability encourage a team dynamic
Incentives:
Production has recently implemented a new incentive program that reflects internal and external quality, team performance, SLA Reports, and Unit Cost Reports


QA/QC
Leadership
Clear goals and expectations
Bench Strength
Cultivates talent
Available
Automation
Incentive
3 individual monthly winners
Above and Beyond
Best Catch
Best Productivity
Team Incentive
Receiving
New scanners
current annual expenditure: $6,248
cost of new scanner + set up: $7,000
break even: 1.1 years in
Team morale
Improve monthly incentive
Make strategy map more visible
Print
QA
Production
Improve response turnaround time between client services and production
Move higher volume clients downstairs
Consolidate End of Night Reports onto shared drive
Print pack slips in line with print requests for POD clients
Overview
Review and check quality
Continual process improvement
Metrics
Productivity
Quality
Efficiency
Attitude
Formal Cross Training Program
Step-by-step Manuals
New Scanning Process
Formalized Testing Process
Checklist
Tracking
Bi-Weekly Shift Leaders Meeting
Projects
Culture Week Survey
Consolidated Business Rules
QC Flow Charts
Created Personalized Incentive Program
Intelligent Insertion Material Audit
Report
Client Copy Issuer Copy Discrepancy Reports
Damaged Rack Assessment
End of Night Report Consolidation
Print Flow Chart
Cannon Workflow Testing

Add the errors that are caught by the associates but approved by DDS leadership to reprint database
Place shared responsibility in the hands of QA and DDS leadership
Create a detailed training document for each client
Give real-time recognition to associate that find an unusual error
Align the metrics with the incentive program

Overview
Clients place orders; DDS fulfills them in the clients given SLA
Orders vary in
paper stock
cover stock
color types
finishing requirements
Metrics
Productivity
Efficiency
Quality
Attitude
Suggestions
Have a desk for every intern
Schedule days spent with other departments
Have a Microsoft Office course at the start of program
Schedule Broadridge 101 at the start of the internship

QC
US Bank client data improvement
Client Services working closely with Dignora to update ILEX
Automation of Building Transfer Forms
Envelope Upgrade (in process)
Labor Cost Savings
ADPRS-$2,500
Eaton Vance- $2,000
Envelope Savings
$3,400 with .08 cent reduction per piece


Full transcript