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Sarah-Jane Bell

on 9 January 2013

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Transcript of wcm

World Class Mail Programme for continuous improvement based on 10 technical pillars.
Aims to improve safety, quality and reduce breakdowns.
Limited resources and therefore need to prioritise.
Investing resources into the right area of a business to strengthen it's competitive edge.
It does not just cut costs but highlights the biggest problems.
WCM works best when all employees are involved.
Zero Optimum concept- 0 injuries; 0 quality defects and 0 breakdowns.
Should be able to hear the customer's voice through the plant. What is World Class Mail? 10 Technical Pillars 7 WCM
Tools Safety -Eliminate Accidents Quality Control -Achieve Zero defects and satisfy customers fully Cost Deployment -To identify the problems from the view of cost Focused Improvement Autonomous Maintenance -Capture symptoms of machine breakdowns before it takes place. Workplace Organisation - Improving layout, provide better visibility, minimise material handling and shorten lead time. Professional Maintenance - Zero breakdowns with maintenance team Logistics - Synchronise sorting with mail collection transportation and delivery as perfectly as possible. People Development -Educate,train and nurture people Environment -To make a respectable existence for the business. -To create the know how and reduce costs. 1. Prioritisation To find out the most important problems!! We have limited time, money and resources,
so need to tackle the biggest problems effectively. Stratification- break down data into to see more clearly.

Pareto chart- in descending order to identify the area to attack. Attacking the highest impacting area- best return for the least effort 2. Detailed Deployment PDAC Cycle- striving for ZERO!!!
PLAN, DO, ACT, CHECK FOLLOWED TO ENSURE LOGICAL APPROACH Improvement activity needs- Logic, Method & Tools, Rigour, Pace and Results 1: Project definition (initial problem description).
2: Objective- what we want to achieve.
3: Means- how we will do it.

Need to select a clear objective in order to choice the correct means which will have the strongest impact. Each pillar have 7 steps for detailed deployment 3. Problem description with sketches Ensure that the problem description supports the sketch

Everyone should be able to understand and easily memorise the problem. 80% Sketch, 20% Words the words provide clarity and explanation Problem description:
An operator has trapped his hand in an RSC. 4. 5G And 5W+1H WHAT
HOW Gathering as much information as possible!!! 5G Gemba Understanding the problem in detail!!! GO TO THE SPOT Gembutsu Examine the object Genjitsu Check the facts and figures Genri Check/ refer to the theory Gensoku Follow the procedure Check the environment; Talk to the people who complete the task; Check for external influences; Visualise the problem. Check the basic conditions
Observe what processes are being followed
Observe how the task is being carried out, by who. When does it occur?; What data is there to inform if there is none collected currently, can you collect this data?
Is the SOP being followed? Are there any manuals you can refer to?
What are the standards? Are the operating standards being followed
(possibly more complex operating standard)? Is there anything that could result in deviance from the standard? 5. Root Cause Analysis SRCA
5 Why We construct a systematic diagram that allows us to explore each of the possible causes of the above problem.

We go into detail and repeatedly ask why this problem is occurring.

Focus on identifying the real root cause precisely using data, numbers and facts
Full transcript