Loading presentation...

Present Remotely

Send the link below via email or IM


Present to your audience

Start remote presentation

  • Invited audience members will follow you as you navigate and present
  • People invited to a presentation do not need a Prezi account
  • This link expires 10 minutes after you close the presentation
  • A maximum of 30 users can follow your presentation
  • Learn more about this feature in our knowledge base article

Do you really want to delete this prezi?

Neither you, nor the coeditors you shared it with will be able to recover it again.


MGMT 4354 - Ch. 7

No description

Laura Guerrero

on 18 April 2017

Comments (0)

Please log in to add your comment.

Report abuse

Transcript of MGMT 4354 - Ch. 7

Chapter 7 - Managing Stress and Emotions
Dr. Laura Guerrero
As a group, explain and give an example:
1. stressor
1. role ambiguity
2. role conflict
2. role overload
3. information overload
3. downsizing
4. life changes
4. why are positive life changes stressful?
As a group, define and give examples of
1. work-family conflict
2. family to work conflict
3. work to family enrichment
4. family to work enrichment
Organizational approaches to managing stress
1. clear expectations
2. giving employees autonomy
3. fair work environments
4. telecommuting
5. sabbaticals
6. employee assistance programs
7-9: which of these are used by your organization? do they work well?
As a group, explain
1. emotions
2. difference between positive and negative emotions
3. emotional contagion
4. affective events theory
5. burnout
6. emotional labor
7. 3 levels of emotional labor
8. emotional intelligence
9. four building blocks of emotional intelligence
As a group,
tell us about a time that one of your team members performed emotional labor
Was it difficult? if so, why?
What is stress?
Why does stress matter in organizations?
Explain how these factors impact stress:
1. A and B personalities
2. diet, exercise and sleep
3. social support
4. time management

What are emotions?
Why do MBAs need to learn about emotions in the workplace?
What is emotional contagion?
What does affective events theory say?
What is emotional labor?
How is it linked to stress?
Give example of a time when you were required to perform emotional labor.
Was it difficult for you? if so, why?
For the individual, there are psychological and physiological outcomes of stress

For the organization, there are poor job attitudes and behaviors
Explain these organizational approaches to managing stress:
1. clear expectations
1. autonomy
2. fair work environment
3. telecommuting
3. sabbaticals
4. employee assistance programs
Full transcript