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Managing A Virtual Workforce

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by

Holly Davis

on 17 June 2015

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Transcript of Managing A Virtual Workforce

Technology used to Manage A Virtual/Collaborating Workforce
HR Steps for Success
Participate in Selection Process
Ensure for the appropriate selection, training and use of technology
Provide Training
Challenges
Inability to read nonverbal cues
Lack of shared responsibility
Difficult to establish rapport
Not enough time during meetings to build relationships
Managing conflict
Decision making process
Expressing opinions
Time Zones
Language Barriers
Local Holidays/Laws/Customs
Improving Relationships
Have a purpose.
Meet regularly on the purpose
Define and clarify each persons role
Set expectations for each role
Post Profiles
Understand how the technology will effect the culture of the group.
Develop norm of providing feedback
Sensitive to entry and re-entery
Manage pace
Technology for a Virtual Workforce
Email
Video Conferencing - Skype
Groupware
Basecamp
Microsoft SharePoint
Jing - Screen Share
DropBox
Yammer

Face-to-face teambuilding session before virtual team launch
Establish team identity
Create mission statement
Establish team norms
Build trust
• Mastering virtual team technology
Use of groupware
Teleconference and videoconference procedures
• Communication skills
Electronic etiquette
Cultural awareness
Brainstorming electronically
Decision making
• Team management
Virtual meeting logistics (synchronizing schedules, setting agendas)
Defining roles
Resolving conflicts
Meeting milestones
Evaluating process and progress
http://products.office.com/en-us/SharePoint/connect-with-employees-across-the-enterprise#a
Task Manager
http://techsmith.com/tutorial-jing-taking-your-first-capture.html
Jing Demonstration
Virtual/ Collaborative Teams are the Norm
Fixed Teams
All Members within Organization
Dedicated Members
Located in the Same Place
Fixed Starting and Ending Point
Managed by Single Manager
From
To
Shifting Team Members
Teams Include People from the Outside
Members on Multiple Teams
No Boundaries
Teams Form and Reform
Multiple Reporting Relationships
Types of Virtual Teams
Executive Teams
Project Teams
Community of Practice Teams
Virtual Teams Training for Success
New Management Mind Set
Text of speech given by Lisa Kimball for Team Strategies Conference sponsored by Federated Press, Toronto, Canada, 1997. Lisa Kimball is the Executive Producer of Group Jazz (www.groupjazz.com).
From
To
Face - to -Face best for interaction everything else is a compromise.
Collaboration happens at a fixed time and place.
People-oriented is incompatible with using technology.
Communication break down is due to technology.
Learning how to manage virtual teams = Learning about Technology.

Different kinds of environments can support high quality interactions.
Collaboration is ongoing, boundary less
Using technology in a people-oriented way is possible and desirable.
Communication process breakdowns = evaluation management and interaction strategies.
Managing virtual teams is more about understanding about teams and collaboration process not technology.
Full transcript