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Managing A Virtual Workforce
Transcript of Managing A Virtual Workforce
HR Steps for Success
Participate in Selection Process
Ensure for the appropriate selection, training and use of technology
Inability to read nonverbal cues
Lack of shared responsibility
Difficult to establish rapport
Not enough time during meetings to build relationships
Decision making process
Have a purpose.
Meet regularly on the purpose
Define and clarify each persons role
Set expectations for each role
Understand how the technology will effect the culture of the group.
Develop norm of providing feedback
Sensitive to entry and re-entery
Technology for a Virtual Workforce
Video Conferencing - Skype
Jing - Screen Share
Face-to-face teambuilding session before virtual team launch
Establish team identity
Create mission statement
Establish team norms
• Mastering virtual team technology
Use of groupware
Teleconference and videoconference procedures
• Communication skills
• Team management
Virtual meeting logistics (synchronizing schedules, setting agendas)
Evaluating process and progress
Virtual/ Collaborative Teams are the Norm
All Members within Organization
Located in the Same Place
Fixed Starting and Ending Point
Managed by Single Manager
Shifting Team Members
Teams Include People from the Outside
Members on Multiple Teams
Teams Form and Reform
Multiple Reporting Relationships
Types of Virtual Teams
Community of Practice Teams
Virtual Teams Training for Success
New Management Mind Set
Text of speech given by Lisa Kimball for Team Strategies Conference sponsored by Federated Press, Toronto, Canada, 1997. Lisa Kimball is the Executive Producer of Group Jazz (www.groupjazz.com).
Face - to -Face best for interaction everything else is a compromise.
Collaboration happens at a fixed time and place.
People-oriented is incompatible with using technology.
Communication break down is due to technology.
Learning how to manage virtual teams = Learning about Technology.
Different kinds of environments can support high quality interactions.
Collaboration is ongoing, boundary less
Using technology in a people-oriented way is possible and desirable.
Communication process breakdowns = evaluation management and interaction strategies.
Managing virtual teams is more about understanding about teams and collaboration process not technology.