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A journey into the elite world of Sephora.

Taria Geter

on 26 November 2013

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Transcript of Sephora

Sephora was founded in 1970 by Dominique Mandonnaud in France as a visionary beauty-retail concept. Sephora has a unique, open-sell environment that features an ever-increasing amount of classic and emerging brands across a broad range of product categories including skincare, color, fragrance, body, smilecare, and haircare. Sephora also has it's own private label.
As of today, Sephora is the leading chain of perfume and cosmetics stores in France.It is also a powerful beauty presence in countries around the world.
To build the most knowledgeable and professional team of product consultants in the beauty industry, Sephora developed "Science of Sephora." The program ensures that the Sephora team is skilled to identify skin types, have knowledge of skin physiology, the history of makeup, application techniques, the science of creating fragrances, and most importantly, how to interact with Sephora's diverse clientele.
Science of Sephora
Sephora is owned by Louis Vuitton Moet Hennessy (LVMH), the world's leading luxury goods group.Sephora is highly regarded as a beauty trailblazer, thanks to its unparalleled assortment of prestige products, unbiased service from experts, interactive shopping environment, and innovation.
Beauty Insider - In 2007, Sephora launched a client loyalty program as a way of thanking clients with special products, exclusive information, and an all-access pass to personalized beauty. The Beauty Insider program is available in Sephora stores nationwide and at www.sephora.com. In 2009, Sephora launched V.I.B. [Very Important Beauty Insider], a premium level for Beauty Insiders giving clients access to exclusive gifts, event invitations, and early access to select products. Sephora inside jcpenney - jcpenney began opening Sephora inside jcpenney stores in October 2006. That original launch has turned into a phenomenon. Today, there are Sephora locations in jcpenney stores nationwide. These stores are smaller than a normal store with approximately 1,500 square feet but they are located in the center of the store and feature the signature Sephora look and beauty offering.
Sephora stores – Sephora operates approximately 1,300 stores in 27 countries worldwide, with an expanding base of over 300 stores across North America. Sephora opened its first U.S. store in New York in 1998, its first Canadian store in Toronto in 2004. Sephora's North American headquarters is located in San Francisco, with corporate offices in New York and Montreal.Sephora.com - Launched in the U.S. in 1999 and Canada in 2003, the foremost beauty site on the Internet is also Sephora's largest North American store in terms of sales and selection of products and brands.
•David Suliteanu, President and CEO • Mary Herald, Executive Vice President of Human Resources and Education• Alexis Rollier, Chief Financial Officer• Christie Jack, Senior Vice President of Retail• Philippe Pinatel, Senior Vice President and Country Manager Sephora Canada• Sharon Rothstein, Senior Vice President of Marketing• Margarita Arriagada, Senior Vice President of Merchandising • Michael McGeever, Senior Vice President of Sephora Originals• Julie Bornstein, Senior Vice President of Direct• Satish Malhotra, Senior Vice President of Sephora Inside JCPenney and Sephora Operations• Osh O’Crowley, Senior Vice President of IT• Paul Loux, Senior Vice President of Store Design
Sephora Executives
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