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Lines of Communication within an Agency

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by

Valencia Brock

on 23 April 2014

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Transcript of Lines of Communication within an Agency

Lines of Communication within an Agency
Chief of University Police
-John A. Kaplan
Upward Communication

When information is flowing from the subordinates.

Patrol officers to the upper levels which is the chief
.
-To anyone who has more power than the patrol officer
Three major categories
1.Performance communication
2.Information
3.Clarification

Downward Communication
Information that works its way down to managers or supervisor to its subordinates.
Three broad categories
1. Orders
2. Procedures
3. Personnel Information
Who is the current Chief of Police at SUNY Canton?



Who was the previous Chief of Police at SUNY Canton?



T/F The Chief of Police serves for both SUNY Canton and SUNY Potsdam.
Horizontal
Communication
This is the flow of information among officers at the same level. It provides a link between officers and divisions within the department.

- 3 broad categories

Horizontal coordination communication
Social Issues
Problem Solving
Formal
Informal

- types of communication
- is the "grapevine" or gossip within a department
- the unofficial means of communication
- police departments are "rumor mills" for what occurs within an agency
- the purpose is to share
information
- provides order and security
in an agency
- most common informal communication is the contact between detectives and patrol officers
- limits spontaneous ideas
and thoughts restricting the free
flow of communication
- formal communication is time
consuming
V
e
r
b
a
l C
o
m
m
u
n
i
c
a
t
ion
Oral Communication
Written Communication
face to face
Non-Verbal
Communication

-The process of communicating through sending and receiving wordless cues between people.
Facial Expressions
Gestures
Paralinguistic
Body language
Posture
Haptics
Appearance

Why is non-verbal communication important within an agency?
http://www.sounddogs.com/sound-effects/25/mp3/329748_SOUNDDOGS__ra.mp3
roll call
standard operations procedures
memorandum
Full transcript