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Command Center

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Chris C

on 24 April 2013

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Transcript of Command Center

Evolution Command Center Any location where information and people are centralized to direct operations and command forces. It is organized to gather, process, analyze, display, and disseminate data and perform other related tasks. Improvements Centralized Data Collection
Collective Situational Awareness
Coordinated Planning Base Base Base Weaknesses Slow Communications
Limited Sphere of Control
Numerous Government Consolidation 1941 - The Pentagon The structure will become the new home for the entire Department of Defense. Dominant
Design Dominant Design The emergence of a broadly accepted core design principle from a number of competing incompatible alternatives. Once a dominant design emerges, innovative activity is generally directed toward improving the process by which the dominant design is delivered, or searching for a new breakthrough disruptive design. 1950s the first
call center 1960 NASA Mission Control Center 1961 NORAD begins
operations 1970 NOAA is formed 1978 FEMA is formed Cross-agency collaboration
Shared resources
National Military Command Center
Faster communication Benefits: Rapid advances in technology driving new infrastructure The Information Technology Infrastructure Library (ITIL) A set of practices for IT service management that focuses on aligning IT services with the needs of business. ITIL describes processes, procedures, tasks and checklists that are not organization-specific, used by an organization for establishing integration with the organization's strategy, delivering value and maintaining a minimum level of competency. Innovating Beyond Dell's
Social Media Command Center The Dell team processes 25,000 daily social media events about Dell (DELL) in 11 different languages, responding to most queries and complaints within 24 hours. customer engagement
global conversations
conversation influencers related companies
word clouds
data visualizations HP and Intergraph's
Smart Grid Command Center A convergence between IT, Telecom, and Power Engineering. Real-time input from house meters, cameras, substations, and operations is all managed from a command center — allowing faster fault isolation, mobilization, load transfers, and smarter capacity management. Data center efficiency gains could be the next revenue stream. IBM's
City Command Center The command center in Rio de Janeiro fused every city agency together Inventing
The Best-in-Class What is ITIL? Open design with ample spacing Multiple screens and views Large monitor Executive War Room Command
Center Physical Design Architecture Process Software Resources Road to Modernization Steam Locomotive 1804 1890 Morse Code Telephone 1835 Armored Car 1902 Powered Flight 1903 Portable Radio 1930 Proactive Response Comcast uses a command center to monitor nationwide operations and call activity in order to proactively respond to crisis situations. Emergency Bridging United Airline's command center is fully equipt to handle incident, problem, and change management. But in a crisis, the command center takes the lead role in coordinating efforts accross the organization. Real-time Awareness Washington Transit Authority can tap into a number of public safety sources including traffic cameras, radios, mobile devices, and weather in order to safegaurd the nation's second largest rail system. Full Control There is more to monitoring and routing trains. New Jersey's new metro command center can control: cameras
power delivery
ventilation fare collection
security access
phone and radio By Land, Sea, or Air These command centers can be switched on, switched over to, and switched off. They are effective in the middle of a crisis, or far away. Innovating Within Pushing Boundaries Standard Functionality of a Command Center
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