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Copy of Egan's SOLER Principles

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by

Jess Musson

on 23 January 2015

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Transcript of Copy of Egan's SOLER Principles

Egan's SOLER Principles
What does SOLER stand for?
The word
'
SOLER
'
is an acroynm, developed by Egan, to facilitate the recall of the key elements of this technique
E - EYE
-
This interest is further enhanced by eye contact. Maintaining eye contact shows interest and concern. However, it is important to vary the eye contact so that the other party does not feel threatened or intimidated
What is the SOLER theory?
The
SOLER
theory was developed by Gerard Egan (1986) and describes the techniques for active listening
Gerard Egan
Egan describes his SOLER theory as basic 'Micro Skills', that can help to create a sense of involvement or caring presence when working with another person.

Egan proposes that the
SOLER
principles are used as guidlines to help with learning how to look like a caring person
1)
A person has an idea

2)
They code their 'message' (using words or non-verbal means)

3)
They send their message to someone else (e.g. by speaking)

4)
A second person then receives the message (e.g. by hearing what has been said or by noticing non-verbal communication)

5)
The second person decodes the message

6)
The message is understood

The Communication Cycle
SOLER
is designed to make the other party feel cared for, involved in what is going on and feel respected and understood.
SOLER
is most commonly used in counselling sessions, where one person is there to listen, help or comfort another.
It can also be learned by anyone who wishes to become a better listener.
S - SQUARELY

-
The first important part of communication is how you posture yourself in relationship to the other party. With your face facing theirs, it shows that you are engaging, interested and actively listening. You can have your shoulders turned a little away to dispel any feelings of intimidation, but your face should be square onto the other person - hence the term 'Squarely.'
O - OPEN
-
This openness refers again to posturing. Ensuring that arms and legs are not crossed will convey a sense of ease to the other person. As above, this openness in body posture will stop feelings of intimidation from occurring.
L - LEAN
-
By leaning towards the other person, a sense of care and genuine interest will be conveyed to the other party. Simply leaning forward will automatically make the other person feel that their concerns are being heard and understood and this will instill further ease and facilitate openess.
R - RELAX
-
This is an obvious, but sometimes forgotten aspect. One must relax before communicating with the person sat before them. If you are fidgeting or showing any anxiety, it will be conveyed to the other person. They will then think you are not interested in them, or they will take on your tension; or possible both.
In Health and Social Care settings, SOLER theory is used to guide practioners when dealing with vulnerable clients
HOSPITALS
SURGERIES
HOSPICES
NURSING HOMES
CHILD DAY CARE CENTRES
CARE HOMES
Active Listening
Active listening
involves more than hearing, it also involves using the
communication cycle
and the ability to demonstrate what you have understood when you listen to another person.
Gerard Egan agrees with this, stating that..


'THE GOAL OF LISTENING IS UNDERSTANDING'
This is how Gerard Egan developed the
SOLER
theory.
The Communication Cycle Explained
He emphasised the importance of cultural context and that the
SOLER
rules should not be used rigidly
Egan states;
'These 'rules' should be followed cautiously. People differ both individually and culturally in the ways in which they show attentiveness.'
The important issue is that your non-verbal behaviour comes across to another person as meaning that you are interested and involved with them, as mentioned beforehand.
THANK YOU FOR

LISTENING!
Full transcript