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SYSTEMS AND

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by

Robert Conroy

on 27 February 2017

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Transcript of SYSTEMS AND

Daily interactions
First Phone Call
SYSTEMS &
PROCEDURES
INSPIRE CHIROPRACTIC & WELLNESS STUDIO
Day 1
Day 2
Progress Exam/ Report.
It is a Great Day at Inspire Chiropractic & Wellness Studio.
This is ______, I can help you:
Say It with a smile:
I would like to see IF you are taking
New Patients?
Yes we are accepting
NEW CLIENTS
.

Is this appointment for
you
or
your whole family
?
Let me get your some information and we can get you scheduled :
Scheduling A New Client:
The Client hears what you tell them:

1.)
It
IS
a great day at Inspire Chiropractic & Wellness Studio.

2.)

You
CAN
help

:
)
By planting this seed in their mind early on, you will let them know two key points:
1. We are a family practice.
2.We would love assess their entire family.
Name

D.O.B.

Phone number

How did they hear about us?
When the person gives you their name, be sure to use it from that point on, in the conversation.



TIP:
Use a person's name 5 times in the first 5 minutes you meet them this will help you remember names quickly.
GET THE BEST PHONE NUMBER THAT THEY CAN BE REACHED AT
Find out how they heard about us.

If it was Jim Smith?

We want to take the opportunity to:
1.)
Thank Jim for the referral.
2.)
Find out what exactly is going on with the person that they referred.
3.)
Let them know that we are going to do our very best to Help get the person the best results possible .


ROF/ WOW
Family
Friend
Co-worker
ETC / Ed
Out of towners
Kamloops Families
Friends/ Co Workers
Tesimonial
RESULTS
!!
Internal Marketing
Welcome letter
External Marketing
Community Events

Screenings
Automated / Social Media
Fan Page Generator

EPIC APPS

Net Shift
Walk Ins
Internal Referrals
Clients Who refer: Friends, Families and Loved Ones
PROSPECT
V.I.P. GC
External Referral Sources
Mid Wives
RMT
Councilor
Module 1
10 x R.O.I.
Opportunity close
REFERRAL
MACHINE
Are you a FAMILY practice?
Create Value
My spouse @ROF
@ W.O.W.
Re engage in
care plan
Full transcript