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Can practice managers save the NHS?
Transcript of Can practice managers save the NHS?
Ambitions for general practice
proactive coordinated care
holistic, personalised, supported self care
fast, responsive access to care
health-promoting care, reducing inequalities
quality: consistently high safety, effectiveness, experience, value
Empowering patients & the public
Defining, measuring & publishing quality
Supporting investment & redesigning incentives
Preserve existing strengths.
Promote, support & sustain innovation & improvement...
Integrated community team
Systematising self care
Community diagnostic services
Direct specialist advice
Networks, federations, mergers
Minor injury service
Give me more!
Can we do things better?
Scottish School of Primary Care
Can we do better things?
What do we care about?
What are we trying to achieve?
What does success look like?
Are we making the most of partnerships with the community, patients, commissioners &
How proactive are we in meeting needs in patients & the community?
Is this achieveable?
Is 'new' always about 'harder'?
What capabilities do we need?
Managing the provider landscape
Workforce, premises and IT
Dr Robert Varnam
Can practice managers
save the NHS?
82% reduction in time to retrieve prescriptions requests (12.5hrs of staff time per week)
Nursing capacity released, worth £11k
82% reduction in nurse sickness absence
The usual NHS approach
The science of Improvement
Transformation of the system,
innovation in providers