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Quality Improvement

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NYU SHC Quality

on 10 July 2014

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Transcript of Quality Improvement

Quality Improvement 101
What is
Quality Improvement?
Finding an issue with your workflow that could use improvement and trying different ways to make it better
So now you enthusiastically agree to be involved in QI. What's next?
PDSA Cycles
PDSA
stands for:
P
lan
D
o
S
tudy
A
djust
Why would I need to do a quality improvement project?
MORE AFFORDABLE?
BETTER FOR PATIENT SATISFACTION OR OUTCOMES?
If you answered yes to any of these, then
a quality improvement project can help you make things better!
MORE EFFICIENT?
SAFER?
Can anything in your workday be:
Making your job better, one project at a time
Makes sense right?
"Improving quality"!
We promise this won't be as hard as what this guy is doing
We said this wouldn't be complicated.
We swear we weren't lying.
Keep reading.
A PDSA "cycle" is a simple way to think of an idea to fix your problem, try it out and see if it worked
DO
STUDY
Look at the results you collected during
the "DO" phase
PLAN
Before you can change anything, you need to figure out:
ADJUST
REMEMBER: Quality improvement is cyclical
Is the fog starting to clear a bit? Let's see what this PDSA thing is in detail.
What is your target?
What is the current condition?
How will you know if anything has changed?
How do you predict your intervention will turn out?
Who does the issue affect and who needs to be involved to fix it?
Define the exact problem you would like to see fixed
Think about how your workday would be if this problem did not exist.
This ideal situation is what you are aiming to promote by doing your quality improvement project!
Remember to think of colleagues in other departments who might be affected if you choose to make a change in your department
How often will you meet with your group to assess change?
How will you measure this change?
Thankfully,
this is pretty straightforward
Just start doing what you planned in the PLAN phase!
Record
what
you are doing
Pick a
start
and an
end
date
Record
when
you are doing things
Just remember to:
This can help you figure out how long the change took to take effect
Everything needs a beginning and an end!
Was there any significant improvement to your original issue?
Did your plan go as you expected it to?
PLAN
DO
STUDY
ADJUST
NEXT STOP:
Testing PDSA cycles with real life examples!

Happier!
That was a lot;
take a mental break if you need one!
You'll need this later for the STUDY phase!
What barriers were there to the success of
your project?
If there were barriers to success and you felt your quality improvement project did not make anything better, formulate a new plan
If there weren't any barriers and your plan was a success, expand your project to new staff members
or different departments
Expand the idea to the rest of your department!
Think about expanding to the entire
Student Health Center!
Your Initial
Quality Improvement Project
It Worked!
It Worked Again!
Full transcript