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The Importance of Listening

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Siobhán Carty

on 29 October 2013

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Transcript of The Importance of Listening

-Four main listening styles

-Each with advantages and disadvantages
Listening Styles
-Concerned with efficiency

-Often impatient
Task-Oriented Listening
-Emotionally connecting with other people

-Supporting rather than evaluating
Relational Listening
-Strong desire to evaluate messages

-Focus on accuracy and consistency in message
Critical Listening


Communicating at Work
Chapter 3: Listening

Adrian Gutierrez, Siobhan Carty, Sterling Hardy, and Jessica Ruetz

Professor Hines
Loyola Marymount University
September 20, 2013

Barriers to Effective Listening
-Misunderstandings
-Time
The Importance Of Listening
-Most important communication skill

-Ideal Manager skill

-Real World Example: Ex-Microsoft President Don Mattrick with Xbox1
Listening More Effectively
The Importance of Listening
Assumptions about Listening
Barriers to Listening
Listening Styles
Listening More Effectively
Overview
Physiological Barriers
-Actual hearing deficiencies
-Earaches and headaches
- Mental spare time
Psychological Barriers
Mindless Listening
Reacting to messages automatically and routinely
Mindful Listening
Giving careful and thoughtful attention and responses to the message received
Listening to Understand
Withhold Judgement
Talk and Interrupt Less
Ask Questions
Attend to Nonverbal Cues
Take Notes
Paraphrase
Environmental Barriers
-Noise
-Level of comfort
-Incoming calls or texts
Listening to Evaluate
Analyze the Speaker's Evidence
Faulty Assumption #2: Listening is Passive
Faulty Assumptions
-Preoccupation
-Message Overload
-Egocentrism
-Ethnocentrism
-Fear of Appearing Ignorant
-Listening and analyzing from different perspectives
Analytical Listening
Faulty Assumptions About Listening
Assumption #1: Sender's Responsibility
Faulty Assumption #3: Talking-more advantages
Faulty Assumptions
Faulty Assumptions
Assumption #4: Listening is a Natural Ability
- Recipients
-Ideas Wasted
- Who has true responsibility?
-Questions
-Active Communicator
-Silence
- Advantages
- Disadvantages
- Doctors
- Overestimation
- Clash with results
-Seminars
Microsoft President
What are some issues that arise with this statement?
Two Levels of Listening
Examine Emotional Appeals
Paraphrase
Three types of paraphrasing:
Paraphrasing Content
Paraphrasing Intent
Paraphrasing Feeling
Importance
Full transcript