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Fraud Management with SAP Investigative Case Management

In many countries fraud is the most expensive category of crime, costing communities billions per year. Governments are determined that fraud is rapidly detected, efficiently investigated and prosecuted.
by

Klaus Wigand

on 27 March 2013

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Transcript of Fraud Management with SAP Investigative Case Management

with SAP Investigative Case Management Fraud Management Nathan receives a fraud referral in his work list Checks referral and if allegations are viable E.g. checks if benefits have been paid out E.g. checks if funds have been withdrawn from account Creates assessment with recommendation Forwards referral to Wayne for a quality check Saves referral Nathan’s Welcome Screen Wayne receives fraud referral in work list Checks Nathan’s work and assessment Documents outcome of his quality check Creates a case And forwards case to Bronwyn Wayne’s Welcome Screen Bronwyn’s Welcome Screen Bronwyn receives the fraud case in her work list Checks and accepts case SAMPLE Checks work allocation of team Assigns case and task to Kendall Saves case Kendall’s Welcome Screen Kendall receives the fraud case and the task in his work list Drills into task & case Sets up an investigation plan as first task Asks Bronwyn to review investigation plan Executes investigation plan after review e.g. contacts customer Files evidence & files into investigation record Investigation record Sets up brief of evidence (BOE) and review task Creates file (e.g. PDF) with supporting documents for BoE
(from investigation record) Prosecution may engage Kendall for some additional tasks, like a full brief of evidence, to give evident in court or to contact a witness to determine their availability to give evidence in court proceedings.

All this is also done by Kendall and logged in the case as activities.
 
Kendall also maintains the outcome of summons & hearings in the system.
 
Finally, once the verdict is determined, Kendall captures the result of the penalties in the case and closes the case. Once Brief of Evidence has been submitted:

Contact information:

Klaus Wigand
Solution Manager I Public Security I SAP Australia
SAP Public Services Global Industry Business Unit
Email: Klaus.Wigand@sap.com Checks Wayne's work and assessment This prezi was about fraud investigations, but SAP has much more to offer...
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