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2.2 Professionalism at work

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by

Kristen Jahns

on 19 June 2014

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Transcript of 2.2 Professionalism at work


FRAUD

Intentional
deceit
through
false information

or
misrepresentation





Trust and Honesty
Making decisions using GOOD JUDGEMENT:

What
might happen?
Who
might be affected?
How
would it make
me

feel
?
Others
?
How would my decision be viewed by other people?
Judgment

Professionals do the right thing
because it’s the
right thing to do
.
INTEGRITY
REPUTATION

A person’s character, values, & behavior

as viewed by others

MORALS

Capability of differentiating between
right & wrong

Your Character & Personal Values
List 3 techniques of good
financial management.


List 3
stress management
techniques.

Define
adaptive skills
and explain why the ability
to
manage change
is important in health care.


Objectives
After-hours
behavior
affects
professional image & reputation

Develop good
time management
skills

Manage
personal finances

Identify & take steps to
reduce stress

Be open to opportunities that
come with change.

Key Points
Keep your personal life in
balance

Prevent
personal problems
from negatively
affecting your reputation.

Portray a
positive personal image
.
Adhere to dress code policies
Choose clothing & accessories to enhance
professional image and promote safe,
efficient work performance

Key Points
Professional
reputation
is earned
tough to build, easy to lose

Review your
character
traits
decide which need improvement.

Listen to your
conscience


Practice good
judgment
skills



Key Points
Identify stressors
(what, when, how, why)
Seek help
Keep work & home life separate
Balance school, work, play, & rest
Eat, sleep, and exercise
Learn stress management skills

Stress Management SKILLS
Professionalism After Hours
You aren’t one person at work &
a different person after work.
FIGURE 2.14 Displaying unprofessional behavior by keeping a patient waiting while taking a personal telephone call
Source: Dylan Malone/Pearson Education

Stereotypes
Fixed

impression
, conception or generalization
first impressions may not be accurate
first impressions can be
lasting
.

Good personal hygiene and grooming
body, hands & nails, hair, clothing

Good posture
Protects your health
Displays confidence

Hygiene, Grooming, and Posture

helps gain the patient’s
trust
inspires patient
confidence
enhances health care
relationships

Displaying a Professional Image
Trust and Honesty
Keep promises
Be someone who can be relied upon
Make your word as good as gold.

Be truthful
White lies can snowball,
can damage reputation

Reputation
Character traits influence
behavior, thoughts, & feelings.

Traits may be
positive or negative
.

What character traits describe you
?


Character Traits

What can happen if workers
lack

character and positive values
?

Your Character and Personal Values
INTEGRITY
having sound moral principles

TRUSTWORTHINESS

honesty, integrity, and reliability
of another person

Your Character & Personal Values
Character

Moral behavior and qualities
Personal values

To achieve success “doing” something,
you have to “be” something.

Your Character and Personal Values
Describe how
grammar & vocabulary
affect your professional image.

Discuss the importance of
maintaining professionalism

after hours.

List three time management techniques.

Objectives
Define the

key terms
.

Define
character, personal values, and morals


List 4 examples showing a

lack of character
in the workplace.

Explain how
attire, grooming, hygiene, and posture

impact a professional image.
Objectives
2.2

Working in Health Care

Health care = Change

Clients, coworkers, management
Diseases, treatments
Equipment, procedures, paperwork
policies, job duties, working conditions
Employer, type of institution

Health care workers must


embrace
change and
lead
change
.

Stress Management
Health care jobs are among the most

stress-producing
occupations!



Time management
tips include:
Using to do lists, calendars
Avoiding procrastination
Personal Management Skills
Behavior outside of work CAN
affect your professional image
.

Consider
voice mail
message,
ring tone
, &
your
social media
image.
Act professionally at social functions.

Professionalism AFTER HOURS
Use proper professional languag
e
avoid street language, obscenities, negative jokes

Use correct grammar to maintain
your professional image

Address others as Mr., Ms., or Miss.
Avoid demeaning language "sweetie, honey"


Language and Grammar
Personal BEHAVIOR and HABITS
Affect
coworkers
,
patients
Reflect back upon employer & company

Always ask:

How might my behavior
affect people around me?”


Opinions influenced by:
age and generation
current trends
culture
religion

Adherence to dress code
guidelines is part of your job.

Dress Code and Attire
Employee dress code
: expectations

clothing attire
hair, jewelry
scents
tatoos & piercings

Dress Code and Attire
Your personal image
:

conveys
professionalism

reinforces your pride and
self-esteem
.

Hygiene, Grooming, and Posture
Trust and Honesty
Your action, your words, your choices
:

Is it
honest
?
Does it reflect good
judgment
?
Is it based on sound moral
values
?

Trust and Honesty

Stealing
: Taking something without permission.
Cheating, defrauding
: being deceitful

Even if the action seems harmless,
what might be the consequences
?


Engaging in a negative behavior

because
everyone else
does it.
believing it
doesn’t matter
.

LACK of Conscience

Making the
right decisions

for the
right reasons
.

Conscience
Agressive
Beligerant, bossy
Callous, careless
Deceitful, demanding
Grumpy
Hurtful
Impolite
Selfish, self-centered
Undependable
NEGATIVE Character Traits
POSITIVE Character Traits
Appreciative
Caring, careful
Conscientious
Cheerful, courteous
Dependable
Diligent
Friendly
Generous
Honest, helpful
Interested

“Character is like a tree and reputation like its shadow.
The shadow is what we think of it; the tree is the real thing.”
Abraham Lincoln, 16th U.S. President, 1809–1865
Chapter2.2: Personal Traits & Professional Image
Financial management
:

Budgeting, saving
Reducing debt
Getting insurance
Full transcript