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Consumer Protection (Distance Selling) Regulations 2000

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Enjada Lezaj

on 4 April 2014

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Transcript of Consumer Protection (Distance Selling) Regulations 2000

Consumer Protection (Distance Selling) Regulations 2000
The Consumer law and the way it affects Ryanair's activities...
Consumer Law and sales of goods act
Consumer law is the practice that involves all of the regulations which protect the buyer and that seeks to prevent sellers from using dishonest tactics and lie to their customers.
Consumer Protection from Unfair Trading Regulations 2008
Voluntary codes of Advertising Practice...
The voluntary code of advertisement is a legislation that sets the boundaries of what Ryanair can or cannot put into and advertisement. this legislation in cooperation with ASA makes sure that Ryanair is:
- keeping the legal framework
- is creating an even footing for the advertiser
- the advert is decent, honest and truthful
The ASA has the power to act against Ryanair in case the company breaches the advertisement voluntary code set up.
The Customer Laws and how they apply to Ryanair..
P2 Unit 3 Introduction to Marketing

Group work...members of the group
- Enjada Lezaj
- Humzah Riaz
- Emmanuel A.Mensah

The Consumer Protection (Distance Selling) Regulations 2000

This legislation applies to contracts the sales that the company, in this case Ryanair, makes by using the internet or the telephone. The legislation provides rights to the consumer and obligations which Ryanair must fulfill. For example Ryanair is obligated to book a set the chosen seat for the person who paid for the extra service and it must be able to provide it by the time the flight is due.
The Data Protection Act 1998
The Data Protection Act 1998
is a regulation which defines UK law on the processing of data on identifiable living people. In practice it provides a way for individuals to control information about themselves. Any company holding personal data for other purposes is legally obliged to comply with this Act, subject to some exemptions. for example when booking a ticket with Ryanair the customer have to give some of their personal details including phones number, email address and even personal credit/debit card detail and due to the fact that the company has to comply with the Data Protection Act 1998 it is unable to share the customer's details with any other company for any kind of reason.

So it made the headlines when, in September, O'Leary said he had woken up to the
frustrations so many of his customers experience
, promising an end to its
"abrupt culture".
Speaking to shareholders, he said: "We should try to eliminate things that unnecessarily piss people off." My first chance to test his promise came a fortnight ago at Seville Airport. The result?
An epic fail
But this was when irritation turned to farce. Yes, there was a
free €5 voucher
, but only if the 200 or so
passengers abandoned departures and re-entered the airport
– and subsequently went back through the
rigmarole of security –
through scanners, taking off shoes and belts and so on. A lot of passengers didn't think this legal. Indeed, on re-entering, some passengers who claimed
their voucher found the barcode on their boarding pass no longer worked.
Consumer Credit act 1974 and 2006
The Consumer Credit Act came to be in 1974 in the United Kingdom. It received an update again in 2006 and was fully implemented in October of 2008. The UK law establishes the grounds by which any business giving credit to a consumer must follow. It requires that most businesses offering goods or services on credit, or those that lend money to consumers, have a license by the Office of Fair Trade. The amendment to the act provided consumers with even more rights under this law. Ryanair, because of the consumer credit act, their credit card charges have dropped considerably as well as Easy jet because of the law.


Jeff Gazzard of pressure group Green Skies Alliance estimates that last year Ryanair planes pumped 2.9 million tonnes of carbon dioxide into the air.
Pressure Groups for Ryanair
Pressure Groups are usually organizations that work towards a certain belief and want to attract the attention of the media when it is neccessary to make fast changes.
Consumerism is the power that the costumers have over the business. this means that the consumers have the right to:
- be safe
- to have the opportunity of choosing
- to be informed and to be heard
The Office of Fair Trading also has the right to make the businesses for example Ryanair, respect the consumer legislation otherwise it will have to face legal actions.
Acceptable Language
In relation to the adverts that Ryanair does this condition prevents the company from using unacceptable language that might be offensive for some customers. In November 2011 Ryanair launched the 'Red Hot Fares & Crew' campaign and advert. According to Daily Mail the Ryanair advert has been banned by the advertising watchdog ASA after thousands of people signed an online petition against it. The appropriate adverts shouldn't:
- refer to sex
- be demeaning and have have unsuitable language
- mock religion on people's beliefs.


The Consumer Protection from Unfair Trading Regulations 2008 came into force on 26 May 2008. Currently, Ryan air applies the same principle but passengers can pay using any Mastercard pre-paid card to avoid the charges. Limiting this to one Ryanair branded card is a significant limitation leaving consumers no choice but to buy that particular card or pay the extra charges consumers are effectively prevented from shopping around for a MasterCard pre-paid card that suits them.
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