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Measuring what makes life worthwhile
Transcript of Measuring what makes life worthwhile
based Metrics Business leaders manage Are intangibles measurable??? "It measures everything, in short, except that which makes life worthwhile." Robert Kennedy
1968 Photo by Warren K. Leffler Public domain, via Wikimedia Commons By Lite (Own work) [GFDL (http://www.gnu.org/copyleft/fdl.html), CC-BY-SA-3.0 (http://creativecommons.org/licenses/by-sa/3.0/) or CC-BY-SA-2.5-2.0-1.0 (http://creativecommons.org/licenses/by-sa/2.5-2.0-1.0)], via Wikimedia Commons 'Not everything
that can be counted counts.
Not everything that counts
can be counted.'
Albert Einstein Ferdinand Schmutzer [Public domain], via Wikimedia Commons a) Having what you want b) Wanting what you have Which of the following describes happiness? Wanting what you have Having what you want Why are we so concerned about Gross Domestic Product? Why don’t we care about Gross National Happiness?” By Royal Family of Bhutan [CC-BY-SA-3.0 (http://creativecommons.org/licenses/by-sa/3.0)], via Wikimedia Commons King Jigme Wangchuck, 1972 China India Bhutan :) San Francisco Watch Chip Conley's TED Talk: Chip Conley adapted Maslow's concept
to business organizations,
breaking the 5 levels into 3 themes -> (Safety & Physiological) (Esteem & Love /Belonging) (Self-actualization) "I suppose it is tempting,
if the only tool you
have is a HAMMER, Measuring
what makes life
WORTHWHILE by Ruediger Nassauer (Public Domain) via WikiCommons Abraham
Maslow to treat everything
as if it were
a NAIL." What ONE THING in your personal or work life can you start counting today that is truly meaningful to you? He found out that he had NO metrics to measure transformation!!! Uh-oh! What now?
How to transform a business
if you can't measure it? Inspiration came from an unexpected place: Back to business! Prezi by Calebe Luo, 2013 Inspired by Chip Conley's
2010 TED Talk H A P P I N E S S WHY? He found out that he had
metrics to measure that!!! WHY? As business leaders,
do we count what really counts? WHY? Tangible stuff Easier to measure (objective) Intangible stuff Harder to measure (subjective) what can be measured. Tangible Intangible almost there... omestic roduct ross Service
based Metrics ational appiness ross Click here for the short video
"What is GNH" = A challenge for leadership in the 21st century... Most leaders neglect one simple fact in business: We're all human! Investors, customers and employees
have needs to be fulfilled. Click here to watch an overview of Maslow's Hierarchy of Needs: Before we start,
whenever you see this lamp icon,
just click on the link to learn more about the subject. Now we're ready to go! GDP is suitable to measure
primary industry development An alternative... Separately, both are incomplete descriptions! Today,
64% of World's GDP comes from Service Industry
36% from Manufacturing and Agriculture Combined, they build a powerful concept! Now Abraham Maslow suggested a model to understand those needs. Goal is to create an habitat for happiness.
4 essential pillars,
9 key indicators, and
72 different metrics to measure this intangible of happiness. Example:
How happy are YOU about how you spend your time daily? Bhutanese GNH 40 countries in the world are now studying their own GNH. http://www.ted.com/talks/chip_conley_measuring_what_makes_life_worthwhile.html Inspired employees sizable profits!!! make Money Meaning Click to view
Dan Pink's TED Talk
http://www.ted.com/talks/dan_pink_on_motivation.html Tangible Intangible Managing the intangibles is what drives loyalty. Expected Needs Unexpected ROI Legacy Employees Customers Investors Click here to read about
Walt Disney World Guestogy Compass
http://www.fastcompany.com/3005566/taking-direction-disneys-customer-care-philosophy Thank you! Loyalty Loyalty Loyalty Now it's up to you... The Happiness "Emotional Equation"