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FPM 2013 V2

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by

Tom Mullally

on 16 December 2013

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Transcript of FPM 2013 V2

FPM
Management Information
Improvement
Service
Management

156
Stakeholders
The team have provided support to over 150 individual stakeholders in 2013
25
Hours
The team delivered over a full days worth of training on improved processes to AML Ops staff
8
Hours
We helped the community by improving the local environment in aid of a local charity
£81,517
The team have delivered over £81,000 of benefits for the AML Ops centres around
the world
2.5
Times
In 2013 we've travelled the equivalent distance to circle the Earth 2.5 times
47,951
Coffees
The 2013 benefits delivered by the team could pay for almost 50,000 cups of coffee!
13 Key
Processes
We have re-engineered 13 disparate processes to create both risk and efficiency benefits across AML Ops
109
Hours
We attended 109 hours of training to develop our skills in AML, governance and Lean Six Sigma
2080
Hours
We have spent 2080 hours engaging with our divisional
customers

72 Service
Meetings
We have held 72 Divisional Service Meetings in 2013

1
Baby
Tomek Paciorek became a dad for the first time in 2013
7
Weeks
To read all SLAs which are stored in the Library, it would take 7 business weeks
486
SLAs
We hold 486 SLA documents in our SLA Library spanning 7 business areas

20,000
Views
Our SLA Library had 20,000 views on average every
month in 2013

454
People
454 people have access to the SLA library across 34 Countries and
4 continents
3
Kilometers
If all of our SLAs were layed end to end, they would stretch 3KM
30 New
Joiners
Since the start of the year there have been 30 new joiners in FPM
2 New
Locations
During the year FPM moved into two new locations
34,682
Times
Toby said the words PEPs and IMLSRs a total of 34,682 times in 2013

FPM 2013
Q1 2013
Q2 2013
Q4 2012
Q3 2012
Migration Complete
BAU Model Taking Shape
FPM Model In Place and Delivering
Team Recognised as Leaders in Group Services
Pre-Migration
Team based in Amsterdam
Team not focused on Group picture of full suite of Products
No global service management in place
Beginning of Migration
Recruitment conducted for Service Management Team, MI Team and Performance Improvement Team
Handover completed for Performance Improvement Team and Service Management Team
MI Team on-going handover
Q3 2013
Q4 2013
2014
13 Years
Old
Our Data Warehouse version is now 13 years old

2.3
Terabytes
We have a total of 2,3 TB (2300 GB) of AML data in the
Data Warehouse

~700
Reports
The MI Team produce ~700 automated reports every month
1.2
Kilometers
Laid end to end, weekly reports and monthly dashboards would stretch for 1.2KM
425%
Increase
The number of processes reported on has increased 425% in 2013, from
4 to 17
~20%
Increase
Report distribution has increased by ~20% in 2013
~300
Hours
We have spent a total of ~300 hours training in areas such as Prince 2 & Business Objects
700%
Increase
The number of unique KPIs reported on has increased 700% in 2013, from
~150 to ~1,050
MI Team complete their handover and begin to work standalone
Initial service meetings held as part of the service management framework
SLA Gap Closure project finishes
MI Team build on existing skills and identify priorities for the year
Improvement team becomes involved in a change to PEP policy and identify a number of improvement areas across AML Ops
Service Management India go live (at last)
Improvement team deliver significant benefit & are delivering a number of critical workstreams
MI Team delivering numerous trusted reports & gaining great feedback on progress
Service Management team sharing best practice with wider GS
Gez abandons FPM
Andy grows an epic moustache
Service Management team fully embed Framework and close out all but 3 SLA gaps
Performance improvement team deliver a significant benefit from PEP improvements
MI Team deliver significantly enhanced divisional dashboards
What Next?
Full transcript