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English for report writing (EWC 661)

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by

sarra safari

on 16 December 2015

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Transcript of English for report writing (EWC 661)

TOPIC
To study the problem of service provided by 99speedmart among students at UiTM Puncak Alam
Background of Topic
99 Speedmart is a rapidly growing chain of refreshing 'new.
Improved' mini-markets that meets consumers' needs for groceries.
Offering reasonable price better than any other groceries store.
Effects of their services towards students
English for report writing (EWC 661)
Dr Noor Ahnis Bt Othman
BM 240/4N

99 Speedmart Puncak Alam

It can save student money on groceries.
The 99speedmart store are located nearer with their house and easy to reach.

OBJECTIVE
To determine the utilization of the shopping tools (i.e. shopping trolley).
To investigate on customers waiting time.
To determine the satisfaction level of the 99speedmart customers.
Scope and Limitations of the Study
Fasa 2
The problems are:
1) Lack of Co-operation
2) Time Constraint
3) Conflict of Idea between Group Member
Method of Investigation
Methods of data collection
- Questionnaires

Describe about the method tools
- Section (3 aspects)
- How Many Question 15 Questions
- What kind of question Scales Questions
Distributed
80 questionnaires
Students at 99 Speedmart store in the Puncak Alam area
Students in the campus of UiTM Puncak Alam.
Analysis of data
2 variable :

Male and Female
We analyse by using :
Frequency count
Percentage of that data
FINDINGS
Section A
Demographic information
Figure 1: Percentage of respondents According to Gender
2.1 Questionnaire Responses :
We have done a questionnaire in Puncak Alam area and distribute it to UiTM students randomly. Total respondent is 80 student and there is no error questionnaire in this process. 27 (34%) male student and 53 (66%) female student answer our questionnaire.

2.2 The utilization on shopping tools
Table 1: Choice of shopping tools
In conclusion, students prefer using trolley instead of basket or none when they want to buy something in 99speedmart.
Figure 3: The utilization on shopping tools

Figure 2: Choice of shopping tools
Table 2: The utilization on shopping tools
In conclusion, overall student are like to utilize the shopping tools that been provided by 99speedmart probably they want to buy in large quantity.
2.3 The waiting time for 99 Speedmart customers.
Figure 4: The satisfaction on the waiting time for 99 Speedmart
Table 3: The satisfaction on the waiting time for 99 Speedmart
Figure 5: The customer opinions in add more counters and label every aisle in order to reduce waiting time.
In conclusion, the chart shows that the customer opinion in put some adding value in 99speedmart is dominated by female while male only strongly disagree. Besides that, 27 out 80 agree to add counter and label in 99speedmart in order to reduce waiting time.
Table 4: The customer opinions in add more counters and label every aisle in order to reduce waiting time.
2.4 Satisfaction level of 99speedmart customers
Figure 6: The satisfaction level of 99 Speedmart customers
Table 5: The satisfaction level of 99speedmart customers
In conclusion, overall level of satisfaction is at satisfied with the customer service provided by the 99speedmart. In this chart shows that female dominate whole level over male students.
CONCLUSION
RECOMMENDATIONS
In conclusion, most of the consumers are satisfied with the waiting time in 99speedmart especially male very satisfied with waiting time compare to female.
Label every aisle according to the products.
In view of the support given to the need of improvement in the 99 Speedmart store at Puncak Alam, the following suggestion are recommended:
Add more Shopping Tools
Add more counters
The employees in 99 Speedmart also need to be friendly with the customers.
Added a lot of product choices.
- THE END -
Fasa 3
Shah Alam 2
Mostly prefer are using trolley instead of basket or none.
Like to utilize the shopping tools.
Most of the consumers are satisfied with the waiting time in 99speedmart.
Satisfied with the customer service provided by the 99speedmart.
Female > Male
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