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Non-verbal Communication

The aim of the session is to raise awareness of the significance of body language during interviews and gain a general understanding of the ways in which we communicate non-verbally.

Matt Wojtyniak

on 25 June 2010

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Transcript of Non-verbal Communication

non-verbal communication
At the end of the session you should be able to:
Explain what non-verbal communication is. Give at least three examples of non-verbal communication.
Explain why it is important to be aware of our body language during interviews. Name three aspects of non-verbal communication that are important to be aware of during interviews.
Present possible areas of personal development in context of non-verbal communication during interviews.
How much do we
communicate to
others without words?
Listen to Donald.
Now let's see how
much we would
understand if it was
Matt speaking to us
in a foreign language?
What is non-verbal
Definition: The process of
communication through
sending and receiving
wordless messages.
Body language:
eye contact
posture / body pose
Facial expression
Clothing and hairstyle
Physical environment:
Architecture, colours, temperature,
noise, and music affect the behaviour
of communicators during interaction.
Proxemics: the study of how people use and perceive the physical space around them. The space between the sender and the receiver of a message influences the way the message is interpreted.
Speed of speech.
Intonation and stress
I CAN'T believe he did that
I can’t believe he did THAT

without words

Most importantly - smile. It's easy to focus
too much on appearing professional and
coming across as VERY SERIOUS.
Offer a firm handshake when you enter the room.
You will also make an impression if you repeat this
at the end of the interview.
Listen actively - show that you are interested
and listening by nodding your head and asking questions if necessary.
Don't speak too quickly. Take your time
when answering the questions. It's not about the speed of your answers but about the quality of them.
If you have more than one person interviewing
you at once, make sure you briefly address both
people with your gaze.
Sit up straight, and lean slightly forward in your chair.
If there is a table or desk - keep your hands
on top of it rather than underneath it. Try and
not fiddle with things.
in practice
prepared by
Matt Wojtyniak

Full transcript