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Implementing Community Managers at the Department of State

This presentation is for The COREConference on September 24, 2010. It will discuss how the role of community managers is disruptive but necessary. Will also talk about how this role is critical for the change in government culture needed for the success
by

Lovisa Williams

on 16 September 2010

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Transcript of Implementing Community Managers at the Department of State

Community Managers = Change Agents Hearld new processes & new way of doing business Involve the entire organization in content creation Advocate for the community Change Change is hard Change is even harder for large complex organizations People fear change and the unknown Social Media is a disruptive set of technologies Instuitionalizing the role of Community Manager Brings about a change in the organization Training & education Implementation of social media use policy Develop formal position descriptions Community Managers Group monthly webinars monthly meetups "The Hive" Community Mgrs Boot Camp Results? Time will tell Lovisa A. Williams - @LovisaTalk
Deputy Director for the Office of Innovative Engagement
U.S. Department of State Implementing Community Manages at the Department of State September 24, 2010
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