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The Importance of Verbal and Non Verbal Communication
Transcript of The Importance of Verbal and Non Verbal Communication
Written - requires no speech. It's considered verbal communication because it can convey full thoughts.
Formal - when you meet business professionals or strangers, and official corporate communications (e.g. conferences, letters).
Informal - includes casual spoken or written exchanges. Takes place in between family or friends. Facial Expression
Body Language and Posture
Closeness/Personal Space (Proxemics)
Sense of Touch (Haptics)
Appearance Verba Non Verbal “ The spoken word and includes actual words, intended and inferred meanings, tone and vocal inflection. The question "What are you doing?" has different meanings depending on tone. ” How to improve Pay Attention to Non Verbal Signs
Look for Incongruent Behaviors
Concentrate on Your Tone of Voice
Use Good Eye Contact
Ask Questions about Non Verbal Signs
Use signals to Make communication more effective and meaningful
Be Aware That Signals Can be Misread Cultural Differences While patting a childs head is considered to be affectionate in North America it is considered to be inappropriate in Asian countries as the head is a "sacred" part of the body. Clarifies - it's used to clarify when there are misunderstandings or when a situation is lacking in information.
Corrects - it helps fix when something is being done wrong, or inefficiently.
Feedback - provides feedback in situations and conversations. Gives people an opportunity to voice their opinions. “ Your body language and includes facial expressions. It is used to replace or reinforce your verbal communication. Someone directing traffic replaces verbal communication by pointing in the direction you need to drive. A doctor or nurse reinforces medical directions with a demonstration.” Touch Gestures Tone of Voice - speaking with the right tone and volume of the conversation.
Being Assertive - helps you sound less accusatory and people will be less likely to take offense.
Body Language - being aware of what you're doing during the conversation, and making appropriate eye contact. Eye Contact In North America, and most parts of Europe giving a "thumbs up" is a sign of approval but in many Asian and Islamic countries, it's insulting. In select parts of Asia, Africa and Latin America avoiding eye contact is a sign of respect. If eye contact is held too long, it can be a sign of challenging authority. Used to repeat the verbal message. (e.g. Point while giving directions.)
Accents the verbal message. (e.g. tone)
Complement or contradict the verbal message. (e.g. nodding to reinforce positive remarks.)
Replaces the verbal message. (e.g. nodding instead of saying "yes.") Posture In Turkey, having your hands in your pocket is considered to be rude. In Turkey and also Ghana, it's considered offensive to cross your legs. (Livestrong.com) (Livestrong.com) http://www.livestrong.com/
http://www.wikihow.com/Improve-Verbal-Communication-Skills References Special Note In North America it's very normal to admire babies and young children, but in Hmong and Vietnamese cultures it is avoided because they think sprits may overhear and steal their baby or cause harm to the baby. Communication