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The L.E.A.R.N Principle

Teaching Someone Marriott's LEARN Principle
by

andrew richardson

on 18 January 2013

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Transcript of The L.E.A.R.N Principle

By Andrew Richardson The L.E.A.R.N Model L.
Listen E. Empathize A. Apologize R. React N. Notify Listen to what the customer has
to say identifying the problem. Empathize with the situation. Apologize. React by giving an
efficient solution. Notify the rest of the team
about the problem so that
can follow-up with the
customer.
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